• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Doubling back at Gatwick off the Express from Victoria

Status
Not open for further replies.

MikeWh

Established Member
Associate Staff
Senior Fares Advisor
Joined
15 Jun 2010
Messages
8,583
Location
Crayford
Same goes for Redhill, Earlswood and Salfords in terms of likelihood - the only worthwhile double back is Horley. However as TfL have them in the same fare group they all receive the double back charge including Merstham
I'm going to have to put my foot down here. If you check the single fare finder (or my one at https://oysterfares.com/fare-finder if you want) there are separate fares for via Gatwick Express for Horley, Salfords, Earlswood and Redhill. There are no separate fares for Merstham. Just because all 5 stations have the same daily caps does not mean that individual fares have to be the same.
It should be the same for our stations along Redhill corridor via Gatwick
It is if you don't use platforms 13-14 at Victoria.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Surreytraveller

On Moderation
Joined
21 Oct 2009
Messages
3,905
How come they’ve done that? Are no platforms between 15-19 available?
Because some of the trains which form them come up the Slow Line from Streatham Hill Shed

== Doublepost prevention - post automatically merged: ==

No. There is a circuitous route negative easement which forbids it.
View attachment 126096
Surely the Routeing Guide and its easements don't apply to contactless or Oyster, as they have their own conditions
 

JonathanH

Veteran Member
Joined
29 May 2011
Messages
23,398
Surely the Routeing Guide and its easements don't apply to contactless or Oyster, as they have their own conditions
Indeed, but the question was about paper tickets.

As you say, any route is fine on Contactless (and Oyster) as long as you take account of pink readers, maximum journey times and any pre-loaded travelcard validity. Nothing to stop someone going Victoria to Gatwick to London Bridge on Gatwick Express / Thameslink if they really wanted to do it as they would come within the maximum journey time.
 

MikeWh

Established Member
Associate Staff
Senior Fares Advisor
Joined
15 Jun 2010
Messages
8,583
Location
Crayford
Nothing to stop someone going Victoria to Gatwick to London Bridge on Gatwick Express / Thameslink if they really wanted to do it as they would come within the maximum journey time.
Probably, but a little disruption could cause issues. Zone 1-2 journey is allowed 110 minutes weekdays which is touch in to touch out. Overall journey time of at least 60 minutes plus wait to depart Victoria, connection time at Gatwick and time to descend escalators at London Bridge.
 

etr221

Established Member
Joined
10 Mar 2018
Messages
1,607
In principle I don't disagree - Oyster fares have always been charged based on the route taken - but practicalities dictate that it often isn't possible to conclusively detect double-backs and so the benefit of the doubt must be given.
No, Oyster (and hence contactless PAYG) fares have always been based on the ASSUMED (rather than actual) route taken - sometimes, by pink reader touch or (enforced) OSI (or not) a selection between assumable routes is possible (and specified) - but not always. (There is a note in the TfL Single fares finder "Some journeys are charged via Zone 1 irrespective of the route taken")

Saying that such fares are 'zonal' (based on zones traversed) is somewhat misleading: they are station to station fares, though determined by start and finish zone, and assumed zones traversed (which assumption may or may not be accurate).
When you bear in mind that Oyster was originally an LU concept where TfL are quite happy for passengers to travel from zone 1 to Neasden (3) via Wembley Park (4), it's obviously a conscious design decision. In practice I'd say that most TOCs are happy for people to circulate if they can be sure that they won't try to exit at the further point for a cheaper fare. PAYG solves that issue because if you do exit at Shenfield then you're charged the correct fare.
I would say that it's intrinsic to the whole PAYG concept: when you start your journey by touching in, you are effectively contracting/agreeing to pay for a journey from your departure station to some other station, by some route, when you end your journey the fare (from start to end, by assumed route) is looked up, and charged, as if by magic. Beyond the (limited) cases of pink reader or via OSI alternative assumed routes the route to be or actually taken is neither specified, nor (without great difficulty/cost) determinable, so it has just be assumed - the system just knows starting and end stations, and so has to charge the appropriate station to station fare.

The PAYG paradigm is that a journey is from one station to another, with fares being based on this concept, with route being largely irrelevant.
 
Last edited:

busestrains

On Moderation
Joined
9 Sep 2022
Messages
788
Location
Salisbury
The new charging was brought in to cover Fare Dodgers at Horley (doubling back via Gatwick Airport on a direct ticket) - because Gatwick Express no longer employees on-train staff.

As Horley is in the same Oyster/Contactless group as Merstham, Redhill, Earlswood and Salfords this has affected these stations as well. The affect of the change was not properly thought through.
So are you saying Gatwick Express have gotten rid of their OBS now? If so then when did that happen?
 

Minstral25

Established Member
Joined
10 Sep 2009
Messages
1,967
Location
Surrey
I'm going to have to put my foot down here. If you check the single fare finder (or my one at https://oysterfares.com/fare-finder if you want) there are separate fares for via Gatwick Express for Horley, Salfords, Earlswood and Redhill. There are no separate fares for Merstham. Just because all 5 stations have the same daily caps does not mean that individual fares have to be the same.

It is if you don't use platforms 13-14 at Victoria.
You are indeed correct - when it was introduced I understood it was one fare for all the stations but didn't realise it wasn't one fare for travel elsewhere from each station. You learn something new every day.

The point of platforms 13-14 is Southern Reigate services are programmed from those platforms.

So are you saying Gatwick Express have gotten rid of their OBS now? If so then when did that happen?

Gatwick Express is capable as a Driver Only operation as far as I am aware, although they may have OBS on the trains.

I try not to travel between Victoria and Gatwick on GatEX but I cannot recall any "OBS/Guard" announcements or staff on trains when travelling between Gatwick and Brighton, which I do 2-3 times a month, which of course may be just the journeys I have done.
 
Last edited:

redreni

Established Member
Joined
24 Sep 2010
Messages
2,734
Location
Slade Green
Looking at the timetable, there's a 3 minute connection between the Gatwick Express and the half hourly service serving the stops to Redhill - in theory at least. If the connection is made then that would be quite a bit quicker than changing at East Croydon for people travelling to Earlswood, Salfords and Horley. The way the timetable works, it only really makes sense to circulate via Gatwick on the Gatwick Express, no other trains.

That said, the infrastructure is there to charge a premium fare for use of the Gatwick Express so it's understandable that customers who are using it are charged for it.
I understand what you're saying, but ultimately if train companies don't like people going beyond their final destination and doubling back, they should have thought about that before they decided to accept contactless card payment. As far as I've ever been aware, the deal with contactless is you lose the right to break your journey that you would have enjoyed with a traditional paper ticket but you gain the right to double back. It seems rather unfair that the train companies can just take that away?

As for GX being a "premium" service, as far as I'm concerned it's the same company providing the same service but offering tourists and businesspeople the opportunity, if they wish, to pay a premium fare. I really don't see the justification for expecting commuters to pay extra to use it - this helps the operator out by easing potential crowding on Thameslink and Southern. In any event, sincerely hope they get their posterior handed to them by the Competition Appeal Tribunal!
 

Benjwri

Established Member
Joined
16 Jan 2022
Messages
3,333
Location
London
the deal with contactless is you lose the right to break your journey that you would have enjoyed
This depends on the scheme, it's true in the London contactless area, although capping can help, but with most TOC PAYG schemes, such as KeyGo and the GWR Bristol scheme, the pricing is based on paper tickets, and will allow breaking of your journey in it's calculations.
 
Joined
31 Dec 2019
Messages
995
Location
uk
I try not to travel between Victoria and Gatwick on GatEX but I cannot recall any "OBS/Guard" announcements or staff on trains when travelling between Gatwick and Brighton, which I do 2-3 times a month, which of course may be just the journeys I have done.
I commute almost everyday on it. Trust me, there are OBS staff making announcements on every journey I've done on it, from memory.
 

Kilopylae

Member
Joined
9 Jan 2018
Messages
1,111
Location
Uxbridge (ex Devon)
Beyond the (limited) cases of pink reader or via OSI alternative assumed routes the route to be or actually taken is neither specified, nor (without great difficulty/cost) determinable, so it has just be assumed
Even in the case of pink reader touches a fair amount of 'cheating' is possible. For instance, Hillington to Loughton via Finchley Rd and London Waterloo can be charged as Not via Zone 1 by tapping the pink reader at the bottom of the London Overground stairs when changing from the Jubilee to the Central line at Stratford. Though – does this constitute fare evasion or is it just a friendly loophole?
 

JonathanH

Veteran Member
Joined
29 May 2011
Messages
23,398
For instance, Hillington to Loughton via Finchley Rd and London Waterloo can be charged as Not via Zone 1 by tapping the pink reader at the bottom of the London Overground stairs when changing from the Jubilee to the Central line at Stratford.
Slightly off topic, but for the fare you quote you also need a pair of touches at Finchley Road / Finchley Road & Frognal or West Hampstead (Jubilee) / West Hampstead (Overground), not just the one at Stratford.

"Avoiding Zone 1 via West Hampstead (or Finchley Road/Finchley Road & Frognal) and Stratford"

Hillingdon - Finchley Road - Finchley Road & Frognal - Willesden Junction - Paddington - Stratford - Loughton would be fine but no one would realistically do that.

There are some Stratford touches where a logical route via Zone 1 is possible but this isn't one of them.

Ultimately, the alternative fares on Oyster / Contactless just require the touches, not an explicit route to be taken. Various 'holes', the worst being Farringdon, allow routes via Zone 1 to be used.

Though – does this constitute fare evasion or is it just a friendly loophole?
Fare evasion is an interesting question, but arguably it could only ever be proved as 'intent not to pay'.
 
Last edited:

Watershed

Veteran Member
Associate Staff
Senior Fares Advisor
Joined
26 Sep 2020
Messages
16,804
Location
UK
Even in the case of pink reader touches a fair amount of 'cheating' is possible. For instance, Hillington to Loughton via Finchley Rd and London Waterloo can be charged as Not via Zone 1 by tapping the pink reader at the bottom of the London Overground stairs when changing from the Jubilee to the Central line at Stratford. Though – does this constitute fare evasion or is it just a friendly loophole?
I suppose technically, if your intent is to avoid paying the correct fare, it would be an offence. Very difficult to prove though.
 

MikeWh

Established Member
Associate Staff
Senior Fares Advisor
Joined
15 Jun 2010
Messages
8,583
Location
Crayford
the pink reader at the bottom of the London Overground stairs
I thought they were on platforms 1/2. Are there some in (one of) the subways?
Fare evasion is an interesting question, but arguably it could only ever be proved as 'intent not to pay'.
I suppose technically, if your intent is to avoid paying the correct fare, it would be an offence. Very difficult to prove though.
As long as you have touched in at the start of your journey and touched out at the end I think they would find it very difficult to prove any offence.
 

etr221

Established Member
Joined
10 Mar 2018
Messages
1,607
As long as you have touched in at the start of your journey and touched out at the end I think they would find it very difficult to prove any offence.
By touching in (successfully) you are demonstrating 'intent to pay' (for the journey you are starting to make). When you touch out you are 'paying' the fare [on Oyster by deduction of fare from balance, using contactless by increasing balance due in end of day processing] for the journey you have made - it is up to the railway to charge the correct fare. I fail to see that any offence has been committed.

As I said before, on PAYG the fare is from one station to another, and will be based on whatever route the system assumes you have taken (allowing for pink reader touches, etc.) - regardless of whether that is what you did - and that is what you will be charged. If the railway thinks otherwise, that is their problem.
 

JonathanH

Veteran Member
Joined
29 May 2011
Messages
23,398
By touching in (successfully) you are demonstrating 'intent to pay' (for the journey you are starting to make). When you touch out you are 'paying' the fare [on Oyster by deduction of fare from balance, using contactless by increasing balance due in end of day processing] for the journey you have made - it is up to the railway to charge the correct fare. I fail to see that any offence has been committed.
Intent to pay a fare but not necessarily the right one. It really depends what you are doing though:

Something like Redhill to Balham doubling back at Clapham Junction, for a quicker journey, rather than changing at East Croydon is not, to my mind, showing intent not to pay for the longer distance. That is just taking advantage of the flexibility of route that Contactless gives.

Travelling from London Victoria (platforms 15-19) to Redhill via Gatwick Airport just because you want a trip on the Quarry Line is more borderline. It could be argued that the intent of the passenger is to travel on the Quarry Line, not to take the shortest route. The passenger is only paying for displacement, while making the longer journey by intention. However, there are no rules against this and doing it on the odd occasion shouldn't raise any suspicion.
 

Watershed

Veteran Member
Associate Staff
Senior Fares Advisor
Joined
26 Sep 2020
Messages
16,804
Location
UK
By touching in (successfully) you are demonstrating 'intent to pay' (for the journey you are starting to make). When you touch out you are 'paying' the fare [on Oyster by deduction of fare from balance, using contactless by increasing balance due in end of day processing] for the journey you have made - it is up to the railway to charge the correct fare. I fail to see that any offence has been committed.
Those actions could be one part of the factual matrix as to 'intent to pay', but they aren't necessarily the end of the story. Touching a pink reader to trigger a lower fare but then not travelling via the route to which that fare is intended to apply to could, in certain circumstances, be construed against the passenger. I'm certainly not arguing that it should be, and it seems highly unlikely that anyone would be 'caught' - but if they were, it's within the realms of possibility that an accusation of avoiding the fare might be made.

As I said before, on PAYG the fare is from one station to another, and will be based on whatever route the system assumes you have taken (allowing for pink reader touches, etc.) - regardless of whether that is what you did - and that is what you will be charged. If the railway thinks otherwise, that is their problem.
In most cases I would agree - but if a fare is, for example, specifically described as being for "avoiding Zone 1" (as opposed to purely "via X"), then the passenger has arguably not paid the correct fare if they are charged it despite travelling via Zone 1. That then opens up the can of worms of whether they had "intent to avoid payment"...
 

redreni

Established Member
Joined
24 Sep 2010
Messages
2,734
Location
Slade Green
By touching in (successfully) you are demonstrating 'intent to pay' (for the journey you are starting to make). When you touch out you are 'paying' the fare [on Oyster by deduction of fare from balance, using contactless by increasing balance due in end of day processing] for the journey you have made - it is up to the railway to charge the correct fare. I fail to see that any offence has been committed.

As I said before, on PAYG the fare is from one station to another, and will be based on whatever route the system assumes you have taken (allowing for pink reader touches, etc.) - regardless of whether that is what you did - and that is what you will be charged. If the railway thinks otherwise, that is their problem.
If I were advising a passenger who had got in trouble for this I would emphasise the importance of not admitting that they understand what the pink readers are for. As is made clear on the TfL website, the pink readers are there to allow passengers to tell the system that they have avoided zone 1 and so shouldn't be charged for passing through zone 1. A passenger who understands that and still touches on a pink reader despite having passed through zone 1 (or despite intending to) is being dishonest.

I agree, however, that it would be very difficult for TfL to prove any dishonest intent by a passenger who does this, because the passenger could say they thought they were supposed to touch on the pink reader to tell the system that they had travelled via Stratford, that they didn't know if this would make any difference to the fare charged but thought it would improve the chances of the system charging them the right fare, and they did not realise you're not meant to touch on a pink reader if travelling via zone 1. There are no signs explaining this, so it is not reasonable for TfL to expect passengers to know this.
 

MikeWh

Established Member
Associate Staff
Senior Fares Advisor
Joined
15 Jun 2010
Messages
8,583
Location
Crayford
As is made clear on the TfL website, the pink readers are there to allow passengers to tell the system that they have avoided zone 1 and so shouldn't be charged for passing through zone 1.
This is a fallacy.

A) Pink readers sometimes say you have avoided zone 2, or zone 3, or zones 2 and 3. See various routes via Rayners Lane and a few via Highbury & Islington.
B) The game changer. Check a fare finder for Forest Hill to Farringdon.
 

redreni

Established Member
Joined
24 Sep 2010
Messages
2,734
Location
Slade Green
This is a fallacy.

A) Pink readers sometimes say you have avoided zone 2, or zone 3, or zones 2 and 3. See various routes via Rayners Lane and a few via Highbury & Islington.
B) The game changer. Check a fare finder for Forest Hill to Farringdon.

Hmm. Ought TfL to be promoting a fallacy on its website, then?


"Pink card readers help you pay the right fare by telling us the route you took didn't go through Zone 1."
 

londonbridge

Established Member
Joined
30 Jun 2010
Messages
1,896
If I were advising a passenger who had got in trouble for this I would emphasise the importance of not admitting that they understand what the pink readers are for. As is made clear on the TfL website, the pink readers are there to allow passengers to tell the system that they have avoided zone 1 and so shouldn't be charged for passing through zone 1. A passenger who understands that and still touches on a pink reader despite having passed through zone 1 (or despite intending to) is being dishonest.

I agree, however, that it would be very difficult for TfL to prove any dishonest intent by a passenger who does this, because the passenger could say they thought they were supposed to touch on the pink reader to tell the system that they had travelled via Stratford, that they didn't know if this would make any difference to the fare charged but thought it would improve the chances of the system charging them the right fare, and they did not realise you're not meant to touch on a pink reader if travelling via zone 1. There are no signs explaining this, so it is not reasonable for TfL to expect passengers to know this.
Take London Overground from Clapham to West Brompton, tap the pink reader, then take the District line to Victoria and the Victoria line to Highbury n Islington….no zone 1 charge.

I suppose the system can’t work out that you MUST have used zone 1 by examining the touch in and out times, on the basis that it’s impossible to do a journey without using zone 1 in the time taken.
 

Watershed

Veteran Member
Associate Staff
Senior Fares Advisor
Joined
26 Sep 2020
Messages
16,804
Location
UK
I suppose the system can’t work out that you MUST have used zone 1 by examining the touch in and out times, on the basis that it’s impossible to do a journey without using zone 1 in the time taken.
The system isn't that smart; it isn't based on timetabled, or actual, running of services. The maximum journey times are of course influenced by how long journeys typically take, but they are very broad-brush (as they are based on the number of zones deemed to be passed through).
 

zero

Established Member
Joined
3 Apr 2011
Messages
1,614
The system isn't that smart; it isn't based on timetabled, or actual, running of services. The maximum journey times are of course influenced by how long journeys typically take, but they are very broad-brush (as they are based on the number of zones deemed to be passed through).

It would be theoretically possible to have a minimum journey time. For example West Brompton to Highbury is always charged as Zone 2 only because touching the pink readers does not prove the route you use.

But if you do the journey in less time than the fastest possible time that an Overground train could take, it could be possible to program the system to charge you a Z1-2 fare. Of course you could go via Zone 1 and deliberately loiter somewhere to extend your journey time, and that could not be detected with the current system.

Similarly if you do something like Fulham Broadway to Highbury you could hop off the train and tap the pink reader at West Brompton then get back on, I have seen people do this, then go via Zone 1. If the time between pink reader taps (or between pink and yellow) is shorter than the minimum possible using the cheaper route, the higher fare could be charged.

I wonder if TfL has considered this and decided that preventing this sort of short-faring is not worth the extra costs, or perhaps (in the past when they were not strapped for cash) someone decided that if you're willing to go out of your way to touch pink readers then you can just have the lower fare.
 

Watershed

Veteran Member
Associate Staff
Senior Fares Advisor
Joined
26 Sep 2020
Messages
16,804
Location
UK
It would be theoretically possible to have a minimum journey time. For example West Brompton to Highbury is always charged as Zone 2 only because touching the pink readers does not prove the route you use.

But if you do the journey in less time than the fastest possible time that an Overground train could take, it could be possible to program the system to charge you a Z1-2 fare. Of course you could go via Zone 1 and deliberately loiter somewhere to extend your journey time, and that could not be detected with the current system.

Similarly if you do something like Fulham Broadway to Highbury you could hop off the train and tap the pink reader at West Brompton then get back on, I have seen people do this, then go via Zone 1. If the time between pink reader taps (or between pink and yellow) is shorter than the minimum possible using the cheaper route, the higher fare could be charged.

I wonder if TfL has considered this and decided that preventing this sort of short-faring is not worth the extra costs, or perhaps (in the past when they were not strapped for cash) someone decided that if you're willing to go out of your way to touch pink readers then you can just have the lower fare.
Who's to say that there can't be an altered service pattern at some point down the line (or perhaps a train that skips stations due to late-running)? It could lead to a fair number of people being overcharged. I agree with your conclusions though.
 

LA50041

Established Member
Joined
20 Feb 2017
Messages
3,205
The issue is that Southern Reigate trains (calling at Merstham and Redhill all day plus Earlswood, Salfords and Horley in peak) are often programmed into platforms 13 and 14 so as you say it is indefensible.
This is not quite true, the use of the word often is dubious.

There are 5 planned departures and 2 arrivals of trains from Gatwick into Platforms 13/14 Mon-Fri.
Of these only 3 departures and 1 arrival that call at Redhill.
All of these trains need to use SL in one Direction and FL in the other so can only use platforms 12-15 and at the times they are at Victoria platforms 12 & 15 are booked to be used by other services. The only Reigate services using P13/14 are the 16:38/17:38 departures.

Reigate services often use platform 12 or 19
 

RJ

Established Member
Joined
25 Jun 2005
Messages
8,828
Location
Back office
Slightly tangential question but does anyone know if the platform 13-14 validators fall under the general Victoria NR location or if they have their own separate location, or if they can take on either depending on where the passenger touches out.

Trying to understand if that gateline is an OSI with Victoria LU and what happens if you touch in there and touch out at East Croydon for example.
 

akm

Member
Joined
21 Mar 2018
Messages
358
Slightly tangential question but does anyone know if the platform 13-14 validators fall under the general Victoria NR location or if they have their own separate location, or if they can take on either depending on where the passenger touches out.

Trying to understand if that gateline is an OSI with Victoria LU and what happens if you touch in there and touch out at East Croydon for example.
The Victoria-Gatwick-Express validators (on platforms 13 and 14) are NOT an OSI with anything.
 

RJ

Established Member
Joined
25 Jun 2005
Messages
8,828
Location
Back office
The Victoria-Gatwick-Express validators (on platforms 13 and 14) are NOT an OSI with anything.

Thanks, that’s useful to know. So if someone whose journey started on the Underground wants it breaking to take advantage of a NR Only discount to say, East Croydon then that gateline can be used.

Presume same applies with HEx validators at Paddington.
 
Status
Not open for further replies.

Top