Description
The contract is a new franchise agreement for the Docklands Light Railway. The contract will cover all aspects of train and passenger service operations over the Docklands Light Railway network and maintenance of associated assets together with a number of ancillary requirements.
Total Quantity or Scope
The current franchise expires on 1 April 2025. The scope of the franchise agreement will include: (a) train and passenger service operations over the whole Docklands Light Railway network and management of the automatic train control system; and (b) the maintenance of all rolling stock, infrastructure and assets. The franchisee will be remunerated by a specified fee with a package of incentives for increased performance and deductions for below target performance. The key objectives, amongst other things, for the new franchise are set out below: (a) Customer: the new franchise will continue to drive demand recovery and growth by offering a great customer experience and by promoting a positive perception of TfL and Docklands Light Railway Limited; (b) Green: the new franchise will support TfL and Docklands Light Railway Limited in delivering their green goals and driving improvements in environmental performance; (c) Colleague: the new franchise will provide good working conditions for colleagues employed in the delivery of the Docklands Light Railway network; (d) Finance: the new franchise will optimise the performance and financial efficiency of the Docklands Light Railway network through continuous improvement and innovation, and maintaining flexibility and high levels of collaboration between the new franchisee, Docklands Light Railway Limited and TfL; (e) Safety and Security: the new franchise will achieve excellence in safety and security across all aspects of the Docklands Light Railway network; and (f) Realising benefits of new investment: alongside investment from His Majesty's Government, Docklands Light Railway Limited is investing in 54 new trains which will grow total capacity of the Docklands Light Railway network by 50 per cent. The new franchise will realise the value from this investment, thereby supporting the next generation of new developments.
Renewal Options
The contract will be for an approximate initial period of eight (8) years with an option for Docklands Light Railway Limited to extend the period by up to approximately twenty four (24) months and a separate option for Docklands Light Railway Limited to extend the period by up to approximately seven (7) months.
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