Did a brief search, I couldn't find an appropriate thread with quite these vagaries.
Hoping the wisdom of the forum can suggest how I should go about claiming for a return journey which was done on different operators, both legs of which were delayed to varying degrees.
Do I only need to provide the physical ticket for the affected leg to the appropriate TOC to get this approved?
Think this makes sense, but anyone who thinks it's nonsense please advise:
Just want to make it simple to ensure I provide the relevant info to each TOC.
EUS-GLA
GLA-London Terminals (was a bank holiday weekend, so WCML was gubbed, returned on the ECML to KX)
Outward leg: Virgin (1hour+ delayed)
Return leg: East Coast (50mins delayed)
Initial purchase: Standard Off-peak Return was £114.70. For the return leg I did an onboard purchase of a 1st Class Weekend Supplement £25
The Virgin Charter says they will refund 25% of the affected portion - i.e. the outward leg. Though I didn't get a validated claim form on the train, I'll provide the ticket as proof of purchase as mentioned in their charter - do I only have to provide the part of the ticket I used to travel on Virgin?
The East Coast charter says they will refund at least 50% of the cost of either portion of a return ticket for delays between 30 and 59 minutes.
Am I right in assuming the TOC will just split the £114.70 down the middle, then calculate based off that? E.g. Virgin 'liable' for £57.35 of the cost so would refund £14.33 (25%)
EC are liable for £57.35, plus the £25 supplement, so will refund me £69.85 (50% of the total cost of return leg)
Do I need to complete three different forms - one for Virgin, one for EC for initial return ticket, and another EC claim for 50% of the 1st Supplement?
So I get back a total of £84.18 for an initial outlay of £139.70 - is that right?
tl;dr, are there any pitfalls to watch out for when claiming on both legs of a return, from two different TOCs, plus supplements?
Thanks for anyone who read this whole post!
Hoping the wisdom of the forum can suggest how I should go about claiming for a return journey which was done on different operators, both legs of which were delayed to varying degrees.
Do I only need to provide the physical ticket for the affected leg to the appropriate TOC to get this approved?
Think this makes sense, but anyone who thinks it's nonsense please advise:
Just want to make it simple to ensure I provide the relevant info to each TOC.
EUS-GLA
GLA-London Terminals (was a bank holiday weekend, so WCML was gubbed, returned on the ECML to KX)
Outward leg: Virgin (1hour+ delayed)
Return leg: East Coast (50mins delayed)
Initial purchase: Standard Off-peak Return was £114.70. For the return leg I did an onboard purchase of a 1st Class Weekend Supplement £25
The Virgin Charter says they will refund 25% of the affected portion - i.e. the outward leg. Though I didn't get a validated claim form on the train, I'll provide the ticket as proof of purchase as mentioned in their charter - do I only have to provide the part of the ticket I used to travel on Virgin?
The East Coast charter says they will refund at least 50% of the cost of either portion of a return ticket for delays between 30 and 59 minutes.
Am I right in assuming the TOC will just split the £114.70 down the middle, then calculate based off that? E.g. Virgin 'liable' for £57.35 of the cost so would refund £14.33 (25%)
EC are liable for £57.35, plus the £25 supplement, so will refund me £69.85 (50% of the total cost of return leg)
Do I need to complete three different forms - one for Virgin, one for EC for initial return ticket, and another EC claim for 50% of the 1st Supplement?
So I get back a total of £84.18 for an initial outlay of £139.70 - is that right?
tl;dr, are there any pitfalls to watch out for when claiming on both legs of a return, from two different TOCs, plus supplements?
Thanks for anyone who read this whole post!
