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Differences in fare - Overground vs Overground & District line

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Acton1991

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I'm making a journey tonight from Acton Central to Clapham Junction, and looking at TfL Single Fare finder it seems that it would cost me £3.40 peak to travel Acton Central - Willesden Junction - Clapham Junction.

However, if I travel via Gunnersbury, Earl's Court and West Brompton, it's reduced to £2 peak.
Why is this? It's still a zone 3 - 2 journey.

Any advice would be appreciated!
 
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freddie1729

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If you tapped the pink reader at Willesden Junction, I suspect it would charge you the £2 fare. Though it does say "Some journeys are charged via Zone 1 irrespective of the route taken." so I'm not 100% sure.
 

sonic2009

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Quickest route is via Richmond which as @mattdickinson quotes is in Zone 4. I'm not all clued up on Oyster Fares but is there a mixed mode fare involved? Or does London Overground count as NR?
 

Starmill

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If you tapped the pink reader at Willesden Junction, I suspect it would charge you the £2 fare. Though it does say "Some journeys are charged via Zone 1 irrespective of the route taken." so I'm not 100% sure.
If you touched the pink readers at Gunnersbury and West Brompton, you'd be entitled to be charged £2 because that's what it says on the single fare finder. If the route via Willesden Junction hasn't been defined you probably won't be charged the lower fare.
 

Acton1991

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If you touched the pink readers at Gunnersbury and West Brompton, you'd be entitled to be charged £2 because that's what it says on the single fare finder. If the route via Willesden Junction hasn't been defined you probably won't be charged the lower fare.
Yes, tried this before and was charged the higher fare. I feel like this is a glitch though, surely? It should be the lower fare via Willesden Junction...
 

swt_passenger

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Yes, tried this before and was charged the higher fare. I feel like this is a glitch though, surely? It should be the lower fare via Willesden Junction...
AIUI from previous discussions the pink readers won’t create a route if it isn’t already defined by TfL in the single fares finder.
 

Starmill

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Yes, tried this before and was charged the higher fare. I feel like this is a glitch though, surely? It should be the lower fare via Willesden Junction...
It's not necessarily a glitch, there are quite a few cases where lower fares are missing. Cheaper fares for avoiding zone 1 have to be defined by route, unfortunately. The best option is to write to customer services pointing out the issue and asking politely if they could refund you the difference and add the route. They may not be able to do it though and may tell you they can't assist. If that were to happen then my suggestion would be to write to your MP, or alternatively if you live in Greater London, your London Assembly member, and ask them to get in touch with TfL about the additional cheaper route.
 

Acton1991

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It's not necessarily a glitch, there are quite a few cases where lower fares are missing. Cheaper fares for avoiding zone 1 have to be defined by route, unfortunately. The best option is to write to customer services pointing out the issue and asking politely if they could refund you the difference and add the route. They may not be able to do it though and may tell you they can't assist. If that were to happen then my suggestion would be to write to your MP, or alternatively if you live in Greater London, your London Assembly member, and ask them to get in touch with TfL about the additional cheaper route.
Lots of faff for a couple of quid, but will let you know what happens this evening and will take it from there! Thank you.
 

Watershed

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I'm making a journey tonight from Acton Central to Clapham Junction, and looking at TfL Single Fare finder it seems that it would cost me £3.40 peak to travel Acton Central - Willesden Junction - Clapham Junction.

However, if I travel via Gunnersbury, Earl's Court and West Brompton, it's reduced to £2 peak.
Why is this? It's still a zone 3 - 2 journey.

Any advice would be appreciated!
A look at @MikeWh's Oyster Fare Finder helps to elucidate - the default route (i.e. what you will be charged unless you meet the conditions for another route) assumes travel via Richmond in Zone 4, and accordingly charges the NR1 scale zone 2-4 fare of £2.80 off-peak/£3.40 peak. This has to be the default route because there are no gatelines which you would pass through if changing at Richmond, and accordingly they must assume you've travelled that way unless proven otherwise.

There are also routes for if you interchange between LU and NR in Zone 1, which charge a much higher fare as obviously you have the Zone 1 and mixed mode 'tax'.

I suspect the reason why there isn't a cheaper TfL-LU scale zone 2-3 fare via Willesden Juncton is because you would have to touch a pink reader at Willesden Junction to prove you've travelled this way. But the pink reader is positioned in the walkway between the High and Low Level platforms, which you wouldn't use if you're doing the cross-platform interchange between High Level trains.

There is accordingly no technical reason why a lower fare couldn't be introduced, but more the fact that it could cause confusion and disappointment if people look up that the fare is £1.70 off-peak/£2.00 peak via Willesden Junction and then end up being charged more because they never went past a pink reader. But there is no harm in asking TfL whether they would consider adding it as a route, and if they refuse, raising it with your local politicians (councillor, MP or Assembly Member). You could also consider contacting London Travelwatch.
 

MikeWh

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@Watershed has it just about right. I don't see TfL putting pink readers along the cross platform high level interchange as there are very few journeys which would warrant the expense. Although via Richmond is slightly further, there are more trains between there and Clapham Junction and some are faster. There is no way the DfT would allow the default route to be changed here.
 

Acton1991

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If I have time I'll tap on the pink reader tonight and report back!

== Doublepost prevention - post automatically merged: ==

Well, drum roll please. I was charged the higher fare, despite tapping a pink reader. I’ll email TfL and see where I get to.
 

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Watershed

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If I have time I'll tap on the pink reader tonight and report back!

== Doublepost prevention - post automatically merged: ==

Well, drum roll please. I was charged the higher fare, despite tapping a pink reader. I’ll email TfL and see where I get to.
Hardly surprising. Tapping a pink reader won't change the fare charged, unless there is a specific fare defined which requires the use of that pink reader.
 
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