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Destination not available on ticket machine

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Class800

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Has anyone else experienced this? Today going for 20.29 train Otford to St Mary Cray. My destination was not on the ticket machine. Type s then t and then m is greyed out. Even tried Saint Mary Cray but no. So had to get ticket to Bickley which with railcard on a single was 40p more. I might contact the station operator Southeastern about ensuring destinations available. Its not going to be that rare a destination from there
 
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alistairlees

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Surely a space is required after “st”? This will be why the “m” is disabled at that point.
 

Class800

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When I typed S T the list of suggested stations was only things like Strawberry Hill, it was very unhelpful, I will pass on my feedback anyway.- It's a nearby station
 

The exile

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Interesting point. I've never had to use a space before.
Other than the “St” names I doubt there’s any other instance where you would need to get to the second word of a station before the one you wanted appeared in the automatic selection. Would think that it would be good practice for both versions (St and Saint) to be included.
 

MrJeeves

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Other than the “St” names I doubt there’s any other instance where you would need to get to the second word of a station before the one you wanted appeared in the automatic selection. Would think that it would be good practice for both versions (St and Saint) to be included.
"London Travelcard Zones 1-6"
 

The exile

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Not very intuitive, but thanks I will do it next time, when train coming in 4 minutes you would expect all the stations starting with ST to come up
What would you consider intuitive? To me, typing ST (space) for a station name which starts ST (space) seems the obvious thing to do!
 

skyhigh

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What would you consider intuitive? To me, typing ST (space) for a station name which starts ST (space) seems the obvious thing to do!
Especially if the onscreen keyboard has a space key on it.

I would at least try that before buying a more expensive ticket...
 

Class800

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What would you consider intuitive? To me, typing ST (space) for a station name which starts ST (space) seems the obvious thing to do!
just focus on the letters, I'm sure I type WOOLWICH ARSENAL without heeding space and it comes up.

== Doublepost prevention - post automatically merged: ==

Especially if the onscreen keyboard has a space key on it.

I would at least try that before buying a more expensive ticket...
I didn't see any space key just letters, well we're all different
 

The exile

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just focus on the letters, I'm sure I type WOOLWICH ARSENAL without heeding space and it comes up.

== Doublepost prevention - post automatically merged: ==


I didn't see any space key just letters, well we're all different
Indeed! In your Woolwich example - on the tvms Ive met it would be displaying Woolwich Arsenal as one of the “short list” by the time you reached the second “w” so the question wouldn’t apply.
 

Haywain

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Other than the “St” names I doubt there’s any other instance where you would need to get to the second word of a station before the one you wanted appeared in the automatic selection.
North..., West..., East...., South...?
 

TUC

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Not very intuitive, but thanks I will do it next time, when train coming in 4 minutes you would expect all the stations starting with ST to come up
Surely when you are faced with a station which has ST followed by a space in its name on the station signage, typing the name with a space is the logical thing to do?
 

zero

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Long time since I used a Southeastern ticket machine but aren't there arrows which can you use to scroll through the list of stations when there are too many to be displayed at once
 
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