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Got this off a friend in Cumbria who said he couldn't board the train from Whitehaven to Carlisle because he wasn't 16 and in a mobility scooter and had to wait two hours for the next one.
And the OP is an expert in rail affairs. She has been given a York number which suggests something like Northern Rail HQ, or maybe the National Rail Museum (which is what signalboxes will be reporting to in 15 or so years time)
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