Delay to LM Delay Repay?

[Tibbs]

I've got an outstanding delay repay for LM from the middle of November.

I've sent a gentle reminder but haven't had any response.

Does anyone know if LM are particularly backed up on delay repays at the moment? I know they don't have many drivers right now, is their back office similarly understaffed?

 

[Ferret]

I've got an outstanding delay repay for LM from the middle of November.

I've sent a gentle reminder but haven't had any response.

Does anyone know if LM are particularly backed up on delay repays at the moment? I know they don't have many drivers right now, is their back office similarly understaffed?

Idle speculation of course, but I bet they are snowed under with claims from driver shortages!

 

[yorkie]

I'm sure this was asked the other day but I can't find the thread now. The answer was that they are very busy at the moment.

 

[Dreadnought]

I know how you feel, I've got 2 outstanding claims from December, was wondering why I hadn't heard from them yet.

 

[323235]

This from their website updated on the 31st January shows where they are upto with delay repay and correspondence at present.

Delay Repay (paper form): 4 December 2012
Delay Repay (website & iPhone App forms): 5 December 2012
Complaint emails: 7 December 2012
Complaint letters and comment forms: 11 December 2012
Detailed claims: 18 December 2012
Last updated: 31 January 2013

So Tibbs your claim should have been dealt with by now as you are aware .

 

[Tibbs]

Well my claim arrived, so all is good.