Delay replay claim query for XC

[DanielDeronda]

I was delayed on the outward leg of my recent journey from Reading to Manchester on Friday 15th August.

I just had a question on the online form. I bought the ticket on the Trainsplit app, it's a split ticket with 4 Advance singles, but only 1 receipt with all the Aztec codes on.

Do I just put a claim in for 1 or 4 tickets? And if I put 1 ticket, what reference do I use, as each split ticket has its own reference. And if claiming for 4 tickets, can I just use the same receipt 4 times?

Or should I just do the claim over the phone?

 

[Watershed]

Put in one claim on which you include all four tickets (i.e. the PDF which includes all four eTicket barcodes). In terms of the reference I would put something like 0 or 00000 so that it has to be reviewed manually. For the price put the combined total cost of the tickets.

I'd suggest keeping the claim in writing. You'll get the quickest response by using the online form but you can also email them: customer.relations [at] crosscountrytrains.co.uk