Delay repays transferred to another TOC.

[billio]

I purchase my rail tickkets through the Northern App (Android) as I travel mainly by Northen Rail.
In mid December I returned from Filey to York. The Northern train from Filey to Seamer was on time.
However, continuing the journey to York was impossible as the next two services from Seamer to York were cancelled.
If I had waited this would have caused a delay of over 2 hours.
Instead I caught the Coastliner bus, which was free due to my Bus Pass.

Northern declined any Delay Repay as the delay was TransPennine's fault.
They claimed they had transferred the claim to TPE. I have not heard anything since.

As Northern took my money for the tickets are they not responsible for the repayment ?

Thanks for any advice.

 

[Bletchleyite]

It is the TOC whose delay it was. However in your case it is not due at all as you did not travel. I think you would be due the difference between the return and single fare, which comes from the retailer ie Northern, but what you want to apply for is a refund due to abandoned journey, not Delay Repay.

 

[island]

This is not a case of DelayRepay but a refund for an unused portion of the ticket, so should be claimed via whomever you purchased the ticket from.

 

[Watershed]

This is not a case of DelayRepay but a refund for an unused portion of the ticket, so should be claimed via whomever you purchased the ticket from.

In cases where the journey is still completed via alternative means of transport, it's not clear-cut. Particularly if, for example, you have a return ticket and trains are running fine on the way back, so you use the return portion.

I would posit that in the circumstances described by the OP, passengers have the right to choose between a partial refund of their ticket - commensurate with the portion journey actually undertaken by train (if any) - and delay compensation. Either one may be more advantageous depending on the circumstances.

If the OP is seeking a refund, they should contact the retailer.

If the OP is seeking compensation, they should contact the TOC responsible for their journey becoming delayed.