Delay/Repay

[Ianmel1969]

Could anyone please tell me who I make a delay/repay claim to. Is it to the company I bought the online ticket from or the rail company that caused the delay. Details are as follows.

Ticket bought from Cross Country.
Single ticket Fratton to Aberystwyth via Newport and Shrewsbury.
Newport to Shrewsbury train arrived 52 mins late at Shrewsbury causing me to miss my connection and subsequently I arrived at Aberystwyth an hour late.

So is it Transport For Wales I put the claim in to and would it be for the 52 mins delay or the hour late I arrived at the final destination?

Many thanks

 

[Deafdoggie]

You claim from the first company who caused a delay.
You claim for the time you arrived at your final destination compared to when you should have arrived.

 

[Ianmel1969]

C

You claim from the first company who caused a delay.
You claim for the time you arrived at your final destination compared to when you should have arrived.

Cheers for that