Haywain
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Not sure if TF have any influence in this either. In this case I think I would be taking the matter up through the payment card provider as an entitlement to a refund is clearly being ignored.
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Delay Repay
- Thread starter nmacca15
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nmacca15
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Update- I got this back from Rail Europe this morning.
‘I’ve gone ahead and submitted your refund claim to the operator. They will confirm the refund amount and send us an authorisation.
Due to seasonal delays, further affected by the coronavirus outbreak, it is taking approximately 8-12 weeks to receive refund authorisations.
Your claim is being tracked internally and we will let you know when we receive an update.’
‘I’ve gone ahead and submitted your refund claim to the operator. They will confirm the refund amount and send us an authorisation.
Due to seasonal delays, further affected by the coronavirus outbreak, it is taking approximately 8-12 weeks to receive refund authorisations.
Your claim is being tracked internally and we will let you know when we receive an update.’
Haywain
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- 3 Feb 2013
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- 24,615
More cobblers - Raileurope do not need permission from a train operator to issue a refund. They’re stringing you along.
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