Hi all, I haven't been at all lucky with GWR this week and am having to submit 2 claims:
Journey 1 (15:00 Penzance to Paddington on 02nd July) Train held at Plymouth due to signal failure between Exeter and Tiverton and eventually cancelled after about 1 hour.
Do I leave the claim at that? Or do I include the fact that we were advised to join a later train on the opposite platform that was already packed to continue our Journey some how.
Ended up having to stand from Plymouth to Reading, which the train finally managed to get to, then had to transfer to another Paddington service eventually arriving at 23:34 instead of 20:33!
To be fair, GWR did eventually get me to my destination, but I would describe it as my worst journey ever...ended up standing in the vestibule area in First Class as there was nowhere else. (No seriously there wasn't) The only saving grace was that the TM left us with access to the trolley and advised us to help ourselves, and actually people were very restrained, until the Trolley member of Staff joined at Tiverton or was it To the? and proceeded to lock himself and the trolley away in the Staff area and that was the last we saw of him and the trolley until Reading. Will the fact that I had to stand in the sweltering heat and got in so late affect any 'compensation' or will they just argue that I shouldn't have continued my Journey? I work in a Hospital, so that was not an option
Journey 2
Paddington to Exeter St.Davids 20:35 Thursday 06th July
Signal failure outside Paddington most trains from 17:00 onwards cancelled with an estimation of no fix until at least 22:00. Website and Twitter advice was not to travel, so I didn't even attempt to make that journey after the horrors of the previous Sunday. If this is not in the right place then I apologise, I also realise that there is currently a long wait for any Delay repay or whatever GWR call it.
Journey 1 (15:00 Penzance to Paddington on 02nd July) Train held at Plymouth due to signal failure between Exeter and Tiverton and eventually cancelled after about 1 hour.
Do I leave the claim at that? Or do I include the fact that we were advised to join a later train on the opposite platform that was already packed to continue our Journey some how.
Ended up having to stand from Plymouth to Reading, which the train finally managed to get to, then had to transfer to another Paddington service eventually arriving at 23:34 instead of 20:33!
To be fair, GWR did eventually get me to my destination, but I would describe it as my worst journey ever...ended up standing in the vestibule area in First Class as there was nowhere else. (No seriously there wasn't) The only saving grace was that the TM left us with access to the trolley and advised us to help ourselves, and actually people were very restrained, until the Trolley member of Staff joined at Tiverton or was it To the? and proceeded to lock himself and the trolley away in the Staff area and that was the last we saw of him and the trolley until Reading. Will the fact that I had to stand in the sweltering heat and got in so late affect any 'compensation' or will they just argue that I shouldn't have continued my Journey? I work in a Hospital, so that was not an option
Journey 2
Paddington to Exeter St.Davids 20:35 Thursday 06th July
Signal failure outside Paddington most trains from 17:00 onwards cancelled with an estimation of no fix until at least 22:00. Website and Twitter advice was not to travel, so I didn't even attempt to make that journey after the horrors of the previous Sunday. If this is not in the right place then I apologise, I also realise that there is currently a long wait for any Delay repay or whatever GWR call it.
