Delay Repay - XC too generous?

[Straus]

I was due to travel Birmingham NS to Man Picc last Thursday at 16.30 - this train was cancelled due to OLE issues.

I got the 17.01 service and alighted in Macclesfield to get onward transport via rail replacement.

The 16.30 was due in to Man Picc at around 1800, I arrived in Man Picc (well, outside) at approx 19.20, comfortably within the 60-119 minute bracket

I applied for delay repay and confirmed I was requesting 1/2 my return fare due to the delay.

Today I have been sent an email stating the delay was 120+ minutes and I am to expect a refund on the entire return journey.

Have they made an error or is this because my train was cancelled?

 

[Bletchleyite]

They have made an error. What you do in response to that is down only to your own conscience. I know now from experience that TPE have a means of paying back the overpayment if you contact their customer services. Others may not.

It happens because the automated system just checks the timetable for the next feasible journey and doesn't look at things like making connections at sub minimum time and RRBs that weren't entered in planners.

 

[AlterEgo]

They just use auto calculation to figure out how long you would have been delayed had you used only rail modes. It can't figure out when buses arrived.

 

[furlong]

If you make a lot of delay repay claims, you might consider just banking the gain, and offsetting it against other claims you make where they pay out too little and you then don't bother with an appeal. Some you win; some you lose.