Delay Repay with a split across London

[Bletchleyite]

Journey was Aylesbury Vale Parkway to Weymouth.

Tickets held:
AVP-London Terminals Off Peak Return
London Terminals-Wareham Super Off Peak Return
Wareham-Weymouth Evening Out Return

Contactless used to cross London. Not bought as a through itinerary though the itinerary used was valid (actually half an hour slacker than the one planners would offer on a through ticket; the through Super Off Peak is a bit useless, though, as due to not applying the Network Rule it is valid on just one itinerary per day bar Sundays at roughly 1300 which didn't suit).

Outward journey arrived Weymouth about 70 minutes late due to terminating short and a delay to the following train. The claim will be from SWR.

How does DR work with a split across London like that these days? Do I include the Tube contactless fare or not? My inclination is not as it isn't a railway matter, but if I don't will they reject it because there was a gap?

Has anyone submitted a claim with such a split across London to SWR recently and had it paid first time? If so how was it put in?

Thanks.

 

[Hadders]

My view is that as long as you hacve allowed the appropriate minimum interchange time between Marylebone and Paddington then the claim should be honoured. I've claimed from SWR using a combination of tickets in the past which have been paid without any issue, although I didn't use contactless to travel between the London Terminals.

the through Super Off Peak is a bit useless, though, as due to not applying the Network Rule it is valid on just one itinerary per day bar Sundays at roughly 1300 which didn't suit

The Network Ara Rule no longer formally exists (although most restriction codes so still implement it) but Aylesbury Vale Parkway and Weymouth are in teh Network Railcard Area so the Network Area Rule doesn't apply to this journey.

 

[Haywain]

the through Super Off Peak is a bit useless,

There doesn't appear to be a through Super Off Peak fare from AVP to Weymouth.

 

[Joe Paxton]

My view is that as long as you hacve allowed the appropriate minimum interchange time between Marylebone and Paddington then the claim should be honoured. I've claimed from SWR using a combination of tickets in the past which have been paid without any issue, although I didn't use contactless to travel between the London Terminals.

Or indeed between Marylebone and Waterloo. (Of course it's perfectly possible to go via Paddington, Reading and Basingstoke.)

 

[Bletchleyite]

My view is that as long as you hacve allowed the appropriate minimum interchange time between Marylebone and Paddington then the claim should be honoured. I've claimed from SWR using a combination of tickets in the past which have been paid without any issue, although I didn't use contactless to travel between the London Terminals.

Thanks. Was yours a split involving a Zone 1 ticket on one side or was it a TfL paper ticket? If the latter, did you include it in the claim?

Has anyone made a claim for a through journey involving contactless with SWR before and had it paid? Specifically, was the cost of the Tube journey included in the claim or not - it's that that's particularly unclear. I have had paid (from Northern) a journey that involved crossing between Manchester Victoria and Piccadilly, so I don't think being split across a city on separate tickets is *necessarily* an issue, though in that case I walked so there wasn't a question of whether any transfer cost was included or not. My inclination is that the Tube shouldn't be included because it wasn't part of National Rail ticketing, but I can see reasons they might choose to reject it either way!

With regard to a Super Off Peak through ticket I was thinking of Bletchley when I originally looked at that, the change to AVP was later on discovering the WCML being out last Sunday and not fancying a long RRB. But it's not material to the issue - in Bletchley's case it was because the Super Off Peak is basically useless (aside from a journey that has both the outward and return on a Sunday or public holiday), for AVP it was indeed because there isn't one Through tickets from AVP/Aylesbury to other NSE destinations tend to be set by Chiltern and are very often extremely poor value compared to a split.

With regard to the Bletchley through Super Off Peak's validity, good points about the Network Rule. It could well be a botched restriction as it applies both restrictions arriving at London Terminals and departing them in both directions. What it probably should do is apply departing London Terminals on the outward and arriving at them on the return, which is more usual even wholly within the Network Area (give or take the oddities surrounding through Oval-area fares). Being as it is it's basically useless.

All that aside I've put it in leaving out the TfL contactless part (but including it in the itinerary) - let's see what happens. If they reject on those grounds I can always resubmit with it, but I'm inclined to think the Tube fare isn't relevant because it wasn't part of a NR through fare.

 

[Hadders]

Thanks. Was yours a split involving a Zone 1 ticket on one side or was it a TfL paper ticket? If the latter, did you include it in the claim?

Has anyone made a claim for a through journey involving contactless with SWR before and had it paid? Specifically, was the cost of the Tube journey included in the claim or not - it's that that's particularly unclear. I have had paid (from Northern) a journey that involved crossing between Manchester Victoria and Piccadilly, so I don't think being split across a city on separate tickets is *necessarily* an issue, though in that case I walked so there wasn't a question of whether any transfer cost was included or not. My inclination is that the Tube shouldn't be included because it wasn't part of National Rail ticketing, but I can see reasons they might choose to reject it either way!

With regard to a Super Off Peak through ticket I was thinking of Bletchley when I originally looked at that, the change to AVP was later on discovering the WCML being out last Sunday and not fancying a long RRB. But it's not material to the issue - in Bletchley's case it was because the Super Off Peak is basically useless (aside from a journey that has both the outward and return on a Sunday or public holiday), for AVP it was indeed because there isn't one Through tickets from AVP/Aylesbury to other NSE destinations tend to be set by Chiltern and are very often extremely poor value compared to a split.

With regard to the Bletchley through Super Off Peak's validity, good points about the Network Rule. It could well be a botched restriction as it applies both restrictions arriving at London Terminals and departing them in both directions. What it probably should do is apply departing London Terminals on the outward and arriving at them on the return, which is more usual even wholly within the Network Area (give or take the oddities surrounding through Oval-area fares). Being as it is it's basically useless.

All that aside I've put it in leaving out the TfL contactless part (but including it in the itinerary) - let's see what happens. If they reject on those grounds I can always resubmit with it, but I'm inclined to think the Tube fare isn't relevant because it wasn't part of a NR through fare.

Personally I would just submit the national rail tickets. They 'join up' at London Termials and I think when you put in a claim with SWR you'd say there were two changes and put the times of the AVP to MYB train in as leg 1 and then WAT to WEY as leg 2. You don't need to put in any detail sof the underground transfer between MYB and WAT.

 

[Bletchleyite]

Personally I would just submit the national rail tickets. They 'join up' at London Termials and I think when you put in a claim with SWR you'd say there were two changes and put the times of the AVP to MYB train in as leg 1 and then WAT to WEY as leg 2. You don't need to put in any detail sof the underground transfer between MYB and WAT.

I've had one rejected before for not including the Tube transfer as a change, so I did put it in there (but obviously not its specific time because the Tube doesn't publicly run to a timetable). We shall see

 

[setdown]

To be fair to South Western Railway, this is one of the things I've found them to do very well. I've put all sorts of complicated, weird claims in and they've always approved within a few days, with the correct compensation. Fingers crossed for you!

 

[Trainbike46]

Journey was Aylesbury Vale Parkway to Weymouth.

Tickets held:
AVP-London Terminals Off Peak Return
London Terminals-Wareham Super Off Peak Return
Wareham-Weymouth Evening Out Return

Contactless used to cross London. Not bought as a through itinerary though the itinerary used was valid (actually half an hour slacker than the one planners would offer on a through ticket; the through Super Off Peak is a bit useless, though, as due to not applying the Network Rule it is valid on just one itinerary per day bar Sundays at roughly 1300 which didn't suit).

Outward journey arrived Weymouth about 70 minutes late due to terminating short and a delay to the following train. The claim will be from SWR.

How does DR work with a split across London like that these days? Do I include the Tube contactless fare or not? My inclination is not as it isn't a railway matter, but if I don't will they reject it because there was a gap?

Has anyone submitted a claim with such a split across London to SWR recently and had it paid first time? If so how was it put in?

Thanks.

I have always included the tube contactless/oyster fare in my claim, and some operators (e.g. Greater Anglia) have included in their delay repay payout, while others (e.g. GWR) have not. As the difference was very small I have usually just accepted whichever way the operator chose to go on that. Both cases were a Place X-Paddington and a Liverpool street-place Y ticket, connected with an oyster card journey.

 

[Bletchleyite]

Pleased to say the claim was approved as entered (i.e. entering the cross London bit as a leg, but not submitting the TfL part of the fare). I did expect hassle with this one so that's good news - perhaps TOCs are reducing their finiticky-ness about splits across London where the TfL bit is done by contactless. Perhaps I should have submitted the Tube fare to see if they paid that, maybe will try that next time.

Makes sense, as I've never heard of anyone saying walking across Manchester made it two journeys (nor between the Burscoughs, nor any other similar example), and it's no different.