Delay repay - why isn't administered by RDG?

[Belperpete]

I would not be putting this down to experience. My view is that GA are responsible for the claim as their initial cancellation was the root cause of the problem and the convention is to claim from the TOC that first causes a delay.

As this is relatively complicated I would telephone GA customer services and explain the situation. This is probably the best way to get a positive outcome.

In my experience, a phone call often sorts things out much more quickly than a drawn-out email exchange. Unfortunately some people seem averse to personal interaction.

 

[trebor79]

Fair play to GA. They have rather speedily, and on a weekend, responded to my appeal and paid out. They have doubled the payment off their own back to compensate me for the issues I have experienced in making my claim.
Say what you like about GA, but I've found their customer service to be very good on a number of ocassions now.

 

[Hadders]

That's a good result in the end.