Delay Repay: which TOC? (Split tickets involved)

[Quiet Coach]

Hi. I’m after some advice on a Delay Repay claim where more than one TOC is involved, and where split ticketing means I might have to fight a bit anyway.

I’m en route from Newton Abbot (NTA) to Manchester Airport (MIA). The itinerary was:
11:27 GWR service to Newport arriving 13:55
14:05 TFW service to Manchester Piccadilly arriving 17:15
17:26 TPE service to MIA arriving 17:42

Advances were bought from TrainSplit, and were NTA to Taunton (TAU), TAU to Bristol Temple Meads (BRI), BRI to NWP, Newport (NWP) to Leominster (LEO), LEO to MIA.

The first train (GWR) arrived 13 minutes late into Newport, meaning that the connection would have been missed. However, that train was cancelled, so we boarded the 15:08. This was delayed, departing around 15:37 and accruing further delays since then, meaning we’ll definitely get to MIA more than sixty minutes late.

Do I claim from GWR as the first operator, since their late running meant that the 14:05 would have been missed if it had been running, or TFW because the 14:05 was cancelled and then their next train delayed?

 

[londonbridge]

As long as the minimum connection tube at Newport was adhered to then claim from GWR as they were the TOC that initially caused the delay. The fact that the connection, which you would have missed anyway, was cancelled, is irrelevant to the claim.

 

[1955LR]

I had very similar delay circumstances , GWR service running late so missed my planned TFW Manchester service at Newport . Then I found the Planned TFW service cancelled but I was in time for the next later one to Hereford, my destination, but arrived later at Hereford than planned . Claimed Delay from GWR online,, it was accepted & payed within 48 hrs

 

[Quiet Coach]

Thanks to everyone who replied. Just in case anyone reads this in future with a similar query, I claimed from GWR, and I was refunded in full without any further stages. The volume of split tickets didn't seem to affect the process.

 

[yorkie]

Thanks for the update.

As the connection would have been missed (and indeed many people would have had no idea their onward train was cancelled) I agree it's GWR who were liable and I'm glad to hear they didn't quibble.

If the connection had been made, it would have been different.