Delay Repay where alternatives are available?

[fusionblue]

I have two scenarios i need to look at where delay repay is not entirely clear:

This happened last week with the wires issue at Radlett and i wasn't quite sure how this scenario applies.

1 - I have a z1-3 monthly travelcard and waiting for the 1627 from Farringdon to London Bridge - however it's cancelled and the next one is at 1813.

2 - I'm standing at catford station waiting for a train to london blackfriars and it's cancelled and the next one is (on time, but scheduled to be) 30+ minutes later. However there's a train at catford bridge 10-15 minutes from now that i can take.

Even though i have a travelcard (and hence have flexibility) and can take the tube/another station, am i eligible for delay repay in either of these cases?

 

[island]

2. Yes
1. You should ask the station staff who might endorse you onto LU, but if not, yes.

Compensation might be around £1.50.

 

[fusionblue]

So can i claim using a scan of my travelcard, or do i need the journey history?

 

[swt_passenger]

1. You should ask the station staff who might endorse you onto LU, but if not, yes.

He's using a 'Z1-3 travelcard'. Why ever would they need to do that?

 

[island]

He's using a 'Z1-3 travelcard'. Why ever would they need to do that?

Bah, brain failure

So can i claim using a scan of my travelcard, or do i need the journey history?

Southeastern requests the journey history.