Delay repay when travelling on Interrail in UK

[jthjth]

Currently stuck on an Avanti train due to a person under a train. Am travelling on the return leg of a global Interrail ticket. Interrail in their T&Cs say they pay some minor delay compensation. Can I claim under the UK system with Avanti?

 

[Watershed]

The Interrail delay compensation scheme gives you €12 for a 60-119 min delay or €24 for 120+ mins. These values were standardised a year or two ago; previously the amounts were generally lower because they were based on a percentage of the deemed daily value of the pass.

Their process is quite straightforward and claims are generally assessed very quickly, usually a day or two of submission. Payment tends to take another week or so.

You're not doing anything legally wrong if you submit a Delay Repay claim to a TOC, but in my experience, Avanti are likely to deny your Delay Repay claim and direct you to claim via the Interrail scheme.

 

[MrJeeves]

in my experience, Avanti are likely to deny your Delay Repay claim and direct you to claim via the Interrail scheme.

Likewise. I have successfully gotten delay repay from LNER with Interrail, but no other TOCs to which I've submitted claims have approved them.