Delay Repay when taxi involved

[scottishchris]

Just a quick question on how the scheme works-

I took a journey from A-C, changing at B.

The journey from B-C is the last one of the night with a 9 minute connection.

The train from A-B arrives at B 31 minutes late.

A taxi is put on to take me to C. C is unstaffed.

Because the train from B-C goes all around the houses, the taxi gets me to C 5 minutes ahead of my planned train.

Am I entitled to Delay Repay?

This is mainly hypothetical as the value of the ticket I bought was next to nothing, but I'm interested what the case would be if I'd bought a ticket worth claiming against.

Thanks in advance for your opinions.

 

[91103eastcoast]

My interpretation of the rule would be no, because you have got to your destination ahead of schedule, however I may be wrong.

 

[Merseysider]

No. Delay repay is only paid out when you're delayed. As you got back 5 minutes earlier, you weren't delayed.

If you had separate tickets for a-b-c then you could theoretically claim for the half hour delay for the first part, but I personally wouldn't.

 

[najaB]

Am I entitled to Delay Repay?

I agree with the others - your end to end journey wasn't delayed so you aren't entitled to delay repay.

 

[maniacmartin]

I presume the Train Operatisng Company booked and paid for the taxi.

If you were not (sufficiently) delayed then you are not entitled to Delay Repay
--- old post above --- --- new post below ---

If you had separate tickets for a-b-c then you could theoretically claim for the half hour delay for the first part, but I personally wouldn't.

I disagree. In the case of split tickets at B, there are two options:

• Either the tickets are combined under NRCoC section 19, to form one journey,
  and there was not a delay to the journey.
• Or, there were two separate journeys, in which case the OP did not turn up at B in time, and should not be granted a taxi.

 

[scottishchris]

Thanks for the replies, guys-knew I could trust you all to give me an answer.

I know it would have been morally wrong to claim and I knew it was all about the delay I incurred but I wasn't sure how it stood up, especially with station C being unmanned so there wouldn't be any feedback about my arrival time.

Cheers again.

 

[Bodiddly]

Thanks for the replies, guys-knew I could trust you all to give me an answer.

I know it would have been morally wrong to claim and I knew it was all about the delay I incurred but I wasn't sure how it stood up, especially with station C being unmanned so there wouldn't be any feedback about my arrival time.

Cheers again.

Considering you were delivered to your destination on time (or before as is the case here) You won't have a claim. The taxi drivers are asked to keep a log of the journey stating dropping off points and times and are also only required to drop you at the station, even if they are going past your house, same goes for the RR Bus as happened to me when a driver wouldn't let me off until I got to the station even though there was a bus stop outside my house!
I remember a few years back when I was on the sleeper from Euston to Inverness. Due to some of the worst weather that we had seen in the highlands for years and various incidents along the line, we eventually arrived in Inverness at 14.30. During the time on board (and I recall a 3 hour wait at Dalwhinnie) the hosts were amazing. They basically opened up the lounge car as a free for all and handed out all the stock to the passengers. The hosts went around taking everybody's name and address. The sleeper was the only train (or indeed bus or car) that reached Inverness that day as all the main routes North were closed.
A couple of weeks after that, I got an Email from First asking me to get in touch about claiming back compensation. I thanked them for getting me to Inverness at all and declined any compensation they were offering. I got a very kind reply from the customer services team pointing out in a subtle way that they wished all the passengers they were dealing with from that train were like me!
The point is, there are times when the TOC's get it completely wrong and other times when you should ask yourself, 'Did they try everything to get me to where I was going'? If they have gone out on a limb, it is morally wrong to try and claim money back.

 

[greatkingrat]

I bet First were happy enough to pocket the compensation payment from Network Rail though, even if NR did everything possible to keep the line open.

 

[scottishchris]

Funny you should say that, BoDiddly-Station A is Inverness, Station B is Perth and C is Rosyth.

I,too, can't praise the staff enough from the guard who took details of everyone affected and reassured us that someone would be waiting at Perth to point us in the right direction, to the woman who was waiting at Perth and walked us to the taxis, advising us to submit feedback forms as we went.

Another thing that doesn't lie right morally with me is the fact that we were late due to our original train being caped and a replacement being brought in after a maintenance crew was needed for 'an issue with the toilet'. Said crew left the train saying to the guard "I think he's been sick in there too!" God only knows what damage someone had managed to inflict on the poor toilet!

 

[Bodiddly]

I bet First were happy enough to pocket the compensation payment from Network Rail though, even if NR did everything possible to keep the line open.

Does that make it ok to claim compensation when the companies involved have tried their best to get you to where you are going? I would only ever claim if I thought they hadn't done enough or the customer service I received was poor, neither of which happened in this case

Funny you should say that, BoDiddly-Station A is Inverness, Station B is Perth and C is Rosyth.

I,too, can't praise the staff enough from the guard who took details of everyone affected and reassured us that someone would be waiting at Perth to point us in the right direction, to the woman who was waiting at Perth and walked us to the taxis, advising us to submit feedback forms as we went.

Another thing that doesn't lie right morally with me is the fact that we were late due to our original train being caped and a replacement being brought in after a maintenance crew was needed for 'an issue with the toilet'. Said crew left the train saying to the guard "I think he's been sick in there too!" God only knows what damage someone had managed to inflict on the poor toilet!

You would be surprised about the state the toilets get into, I know because I've got to unblock the buggers!

 

[yorkie]

.... the taxi gets me to C 5 minutes ahead of my planned train.

Am I entitled to Delay Repay?.

You are not entitled to Delay Repay if you arrive 5 minutes early.

Delay Repay only applies if you are 30 or more minutes late.

Being conveyed in a taxi, bus, or any other alternative mode of transport, makes no difference to your Delay Repay entitlement (or, in this case, lack of).