Delay Repay VTWC and connections split tickets

[DaveNewcastle]

Okay, but there are other TOCs which make all sorts of excuses not to. To me, it's a simple case of 1 - send in Delay Repay request. 2 - wait a reasonable time and/or repeat request if refused. 3 - if still no luck after escalating complaint internally, letter before action. 4 - Money Claim Online if they still don't pay. I wouldn't bother to get Transport Focus involved, they're a useless bunch.

Your opinions are valuable, and I wouldn't challenge your decision to follow that course of action, nor the possibility that you would succeed. BUT - Please be very careful before presenting this as advice which you propose that someone else follows, and in assessing the challenges that such a person might face and the risks attached to pursuing that advice. Be very careful. And able to substantiate your advice.

For example :-

. . . . . , you have a statutory entitlement.

Would you be able to substantiate that assertion of 'entitlement' with evidence in the current example? Perhaps you can, but I'm reading your posts on here as from someone who wants to believe they are true, and by repetition they somehow become 'more true'. I'm happy to be corrected.

 

[ForTheLoveOf]

...For example :-Would you be able to substantiate that assertion of 'entitlement' with evidence in the current example?...

The statutory 'entitlement' comes from Section 50 of the Consumer Rights Act 2015, in my view. As this has been some of the first consumer protection legislation that actually applies to transport services, and since the CRA has only existed since 2015 and only applied to transport services since October 2016, I wouldn't be surprised if there were little or no case law on the subject (either S50 or its application to transport services).

I'm reading your posts on here as from someone who wants to believe they are true, and by repetition they somehow become 'more true'.

It's not my intention that by repeating my comments that they change in validity. If anyone has reasons (and preferably evidence) why they believe I am wrong, I am just as happy as you are to be corrected. If there were some precedent that said that train companies' Delay Repay schemes (or another transport operator's similar scheme) cannot be considered to influence the purchasing decision, then I will accept that passengers do not have the right to anything beyond what NRCoT dictates as a minimum. One more victory for the TOCs (as if they needed any more) in that case.