Delay Repay using official connection times, or real connection made?

[tornado]

I recently had a delayed journey with one change on the itinerary (1st train delayed). Using the official connection time at the interchange station, I would have been over an hour late.

I managed to catch an earlier 2nd train by running, and was actually only about 55 minutes late. I used my e-ticket barcode to exit the barriers at the end of my journey.

Question is should I claim for 30-59 minutes, or 60+ minutes delay?

 

[Mcr Warrior]

IMHO, you should claim for the actual delay experienced (= ~ 55 mins). If the TOC at fault then elect to pay you 'Delay Repay' for 1 hour or more, suggest you chalk that up as a win.

 

[Hadders]

I agree that you should claim based on what actually happened, ie the 55 minute delay.

 

[Haywain]

You didn’t have to run but, having done so, you reduced your delay and should therefore claim for 55 minutes.

 

[JBuchananGB]

Delay repay sites I have used typically ask you for your intended itinerary, and use data available to them to calculate what delay you experienced. They may also ask you to mention the time period for which you are claiming. So in your case, you enter the trains you would have caught if they had all been on time, and a delay claim of 30-59 minutes.

 

[dmncf]

I recommend claiming based on the delay you actually experienced. One might be tempted to tell a small lie, but forgetting that a ticket had been scanned by a conductor or a ticket barrier - creating a record - could lead to big trouble.

 

[redreni]

I seem to recall reading a thread where a forum user had been delayed on the first leg of his journey by TOC A, still made his connection onto his intended train run by TOC B despite his delayed arrival leaving him with less than the minimum connection time, was then severely delayed when TOC B's train was delayed en route to his final destination so made a delay repay claim to TOC B, and they referred him to TOC A because they said the original delay meant he should have missed his connection. So in other words they wanted him to claim for a longer delay than he actually experienced, but to claim it from a different TOC, based on an entirely fictitious scenario in which he had missed a connection that he actually made.

I concur with everyone else, however, that regardless of any TOC nonsense, claims should be based on comparing what actually happened against the intended itinerary. If TOCs' systems yield a different result, my advice is to accept whatever they say if it goes in your favour and if it goes against you, pester them until they get it right.

 

[Hadders]

I seem to recall reading a thread where a forum user had been delayed on the first leg of his journey by TOC A, still made his connection onto his intended train run by TOC B despite his delayed arrival leaving him with less than the minimum connection time, was then severely delayed when TOC B's train was delayed en route to his final destination so made a delay repay claim to TOC B, and they referred him to TOC A because they said the original delay meant he should have missed his connection. So in other words they wanted him to claim for a longer delay than he actually experienced, but to claim it from a different TOC, based on an entirely fictitious scenario in which he had missed a connection that he actually made.

I concur with everyone else, however, that regardless of any TOC nonsense, claims should be based on comparing what actually happened against the intended itinerary. If TOCs' systems yield a different result, my advice is to accept whatever they say if it goes in your favour and if it goes against you, pester them until they get it right.

That might have been me

I made a journey from Stevenage to Aberdeen last summer, changing at Doncaster and Edinburgh.

The train to Doncaster was late, but I caught my connection despite there being less than the minimum interchange time between departure and arrival. In practice it was a same platform interchange.

The Scotrail train from Edinburgh to Aberdeen was delayed by 30 mins so I submitted a claim for my entire journey to Scotrail. They rejected it and forwarded it to LNER because in their view LNER caused the delay because of the late arrival at Doncaster.

I appealed to a Scotrail, common sense prevailed and they paid out. A few weeks later LNER also paid out!

 

[infobleep]

That might have been me

I made a journey from Stevenage to Aberdeen last summer, changing at Doncaster and Edinburgh.

The train to Doncaster was late, but I caught my connection despite there being less than the minimum interchange time between departure and arrival. In practice it was a same platform interchange.

The Scotrail train from Edinburgh to Aberdeen was delayed by 30 mins so I submitted a claim for my entire journey to Scotrail. They rejected it and forwarded it to LNER because in their view LNER caused the delay because of the late arrival at Doncaster.

I appealed to a Scotrail, common sense prevailed and they paid out. A few weeks later LNER also paid out!

That's what I call a win win situation.

 

[tornado]

Thanks for the replies. Will do as suggested.