delay repay today 11/7

[JBuchananGB]

My daughter and her partner are currently on their way to Manchester via Doncaster having turned up at Euston to catch the 10.00 departure to Manchester.

They were advised by staff at Euston to go to Kings Cross and travel via Doncaster (10.48 Grand Central Trains, then Trans Pennine Express), expected arrival time is 14.03 compared to 12.04 if they had been on the expected train.

Expected delay 119 minutes.

They are travelling on off-peak return tickets from Chelmsford, with Disabled Persons Railcard Discount, which cost them £122.60.

They then have the joys of travelling home this evening, as they are travelling to an unbreakable 2pm appointment. (They have informed the organisation with whom they have the appointment about the delay.)

I have already advised them to keep a firm grip of their tickets when arriving at Manchester, not to feed them into any ticket barrier.

To whom should they apply for delay repay and how much might they expect to receive?

 

[1B85]

My daughter and her partner are currently on their way to Manchester via Doncaster having turned up at Euston to catch the 10.00 departure to Manchester.

They were advised by staff at Euston to go to Kings Cross and travel via Doncaster (10.48 Grand Central Trains, then Trans Pennine Express), expected arrival time is 14.03 compared to 12.04 if they had been on the expected train.

Expected delay 119 minutes.

They are travelling on off-peak return tickets from Chelmsford, with Disabled Persons Railcard Discount, which cost them £122.60.

They then have the joys of travelling home this evening, as they are travelling to an unbreakable 2pm appointment. (They have informed the organisation with whom they have the appointment about the delay.)

I have already advised them to keep a firm grip of their tickets when arriving at Manchester, not to feed them into any ticket barrier.

To whom should they apply for delay repay and how much might they expect to receive?

The operator of the service causing the delay to travel or that which was cancelled.

50% of half the return fare if delayed by 30-59 minutes, 100% of half the return fare if delayed by 60-119 minutes and 100% of the return fare if delayed by 120+ minutes

 

[Starmill]

They should apply to Virgin Trains for compensation. Assuming they do arrive 119 minutes late rather than 120, they should get 50% of the value of their tickets back. If they're two hours late they would get 100%.

 

[JBuchananGB]

I will have to monitor very closely the progress of train 1B77 Doncaster to Manchester. Only needs to be 2 mins late at Manchester to be worth £61.30!

 

[AlterEgo]

They should apply to Virgin Trains for compensation. Assuming they do arrive 119 minutes late rather than 120, they should get 50% of the value of their tickets back. If they're two hours late they would get 100%.

Just to clarify for the OP, that's Virgin West Coast.

 

[gordonthemoron]

photograph the tickets with a smartphone to be on the safe side

 

[JBuchananGB]

Real time trains reports that train 1B77 arrived Manchester at 14.05, making it a 121 minute delay compared to intended journey. I think they will appreciate the full refund when they get it, particularly as they have to take a taxi to their appointment, when otherwise they would have had time to relax, and walk there from the station.