Delay Repay - taxi

[orpine]

So, question:

I travelled today on this train - http://www.realtimetrains.co.uk/train/C11386/2014/02/09 - It got me to Leamington 57 minutes late.
However I was supposed to catch a ongoing train to Warwick - there are none at that hour so XC forked out for a cab.

My question - when I file for a refund how long do I say I'm delayed for? Obviously I'd prefer for it to go up 3 minutes.

 

[yorkie]

What time were you scheduled to arrive at Warwick?
What time did the taxi arrive at Warwick?

Then you have the answer

 

[Anvil1984]

Remember Crosscountry will have a log of the taxi and can query a claim with a taxi firm so saying you were an hour late when in reality you weren't could land you in hot water.

Basically if you say you were an hour late Crosscountry would be suspicious why you had to wait 45 minutes for a taxi (the OP had originally a 35 minute connection)

 

[34D]

Seems a little churlish to claim delay repay when they've provided you a taxi tbh.

 

[Squaddie]

Seems a little churlish to claim delay repay when they've provided you a taxi tbh.

Not at all: I'd always prefer to arrive on time by train than late in a taxi.

As Yorkie says, it depends entirely on the time the passenger arrived at his final destination, regardless of the mode of transport used to get him there.

 

[yorkie]

Orpine - you arrived into LMS 18 mins before you were due to arrive WRW.

It's a 10 minute taxi ride.

It's hard to believe the delay was over an hour!

(also, if they kindly took you to your final destination, then I think the time taken to get from the station to your final destination should be deducted, on moral grounds at least Though if that did happen I'd simply not claim and not mention it, so as to avoid getting the taxi driver into potential trouble)

 

[WelshBluebird]

Seems a little churlish to claim delay repay when they've provided you a taxi tbh.

It really depends on how bad the delay was. Certainly I have once had a situation where a taxi was provided to save me waiting 2 hours for the next service. But as I still arrived at my destination an hour and a bit late I claimed delay repay back.

 

[bb21]

Orpine - you arrived into LMS 18 mins before you were due to arrive WRW.

18 minutes after I think, so it is possible that arrival at WRW was at least 30 minutes late.

 

[yorkie]

18 minutes after I think, so it is possible that arrival at WRW was at least 30 minutes late.

Sorry, typo, yes I meant after!

I agree it's likely the delay was 30-59 mins

 

[orpine]

The difference in repayment is the princely sum of £3.50! Mostly I'm just curious rather than trying to get rich (if I wanted to do that, I'd run a train company and fail to tell the passengers they're eligible for refunds while claiming them from NR ).

What time were you scheduled to arrive at Warwick?
What time did the taxi arrive at Warwick?

Then you have the answer

Do I? The taxi didn't take me to Warwick train station it took me home; are they comparable numbers? Hence my asking. Also, is a taxi considered part of the journey for the purposes of NRCoC?

Including waiting for the taxi and the driving, I got back at 00:15 - so about 45minutes after the train would have dropped me off at Warwick (23:30).

Remember Crosscountry will have a log of the taxi and can query a claim with a taxi firm so saying you were an hour late when in reality you weren't could land you in hot water.

Don't worry, I have no intention of lying, I'm just trying to understand what the procedure is in these circumstances.

Seems a little churlish to claim delay repay when they've provided you a taxi tbh.

Why? I spent an hour standing around Oxford station. You may think a taxi ride is a nice trade off for that, I certainly don't.

 

[GadgetMan]

Including waiting for the taxi and the driving, I got back at 00:15 - so about 45minutes after the train would have dropped me off at Warwick (23:30).

Had the train got you to Warwick on time, followed by you making your own way home. What time would you have arrived at your front door?

In future you may want to remind the Taxi driver to drop you off at the Railway station as per the rules, you'll then have a comparable time to put your claim in with!

 

[Welshman]

if [/I]they kindly took you to your final destination, then I think the time taken to get from the station to your final destination should be deducted, on moral grounds at least Though if that did happen I'd simply not claim and not mention it, so as to avoid getting the taxi driver into potential trouble

Especially if the taxi-driver assumes a duty of care and is not happy about depositing someone at a closed and possibly isolated station well after the last buses have departed.

That happened once to my wife, and the taxi-driver brought her straight to our door. His kind actions also saved me having to drive to the station to collect her.

And although she got back a good hour and a half later than she was planning, we had no desire to claim. We were just grateful to the taxi-driver, and certainly did not wish to get him into trouble.

 

[orpine]

Had the train got you to Warwick on time, followed by you making your own way home. What time would you have arrived at your front door?

Had I have walked from Warwick station I would have been back home by 23:45. Thus my delay was 30minutes by that metric (I got back about 00:15).

In future you may want to remind the Taxi driver to drop you off at the Railway station as per the rules, you'll then have a comparable time to put your claim in with!

Hehe. The delay would have been 45mins in that case (I'd have arrived at warwick at 00:15, scheduled arrival 23:30).


Had I not taken up the offer of a taxi I would have walked - that would have gotten me back about 00:30, a delay of 75mins.

So there's about four different metrics that can be used (the fourth being - arrival time at Leamington (~57mins). Which is "correct"?

 

[455driver]

So a taxi (which is supposed to drop you at the railway station which is the end of your contract with the TOC) takes you direct to your door and you are still complaining/trying to get your money back!

Some people are never satisfied!

 

[Hardcastle]

I agree considering the weather conditions & you got a taxi to your door be satisfied with that. It could have been much worse count yourself as lucky being home half an hour late.

 

[yorkie]

Had I have walked from Warwick station I would have been back home by 23:45. Thus my delay was 30minutes by that metric (I got back about 00:15).

I think you'll find that your "about 00:15" was logged as 00:14, so no delay repay is payable.

Had I not taken up the offer of a taxi I would have walked - that would have gotten me back about 00:30, a delay of 75mins.

I don't think you could voluntarily choose to delay yourself further AND claim compensation for it.

So there's about four different metrics that can be used (the fourth being - arrival time at Leamington (~57mins). Which is "correct"?

I already told you which is correct (as did GadgetMan), however you and the taxi driver came to an agreement to drop you off by your door.

I think that if your house was short of the station, then it would be fair to give that as the equivalent time you arrived at the station, and that's just your good luck (this time). If your house was further, then I really wouldn't advise claiming at all, or if you do claim, then at least take off the additional estimated taxi journey time.
--- old post above --- --- new post below ---

So a taxi (which is supposed to drop you at the railway station which is the end of your contract with the TOC) takes you direct to your door and you are still complaining/trying to get your money back!

Some people are never satisfied!

Indeed, threads such as these are not a good idea in my opinion, it often backfires on the person asking the question. I think orpine is just curious, and wouldn't make the claims suggested (eg. for a 75 min delay) but the posts are certainly open to interpretation as to the motives.

 

[Flamingo]

Indeed, threads such as these are not a good idea in my opinion, it often backfires on the person asking the question. I think orpine is just curious, and wouldn't make the claims suggested (eg. for a 75 min delay) but the posts are certainly open to interpretation as to the motives.

Indeed, given the numerous threads (and posts) now started by Orpine concerning claiming compensation, I know which interpretation I would put on it, and would not share your confidence that a claim will not be going in.

The phrase "Have your cake and eat it" springs to mind...

 

[Anvil1984]

Had I have walked from Warwick station I would have been back home by 23:45. Thus my delay was 30minutes by that metric (I got back about 00:15).


Hehe. The delay would have been 45mins in that case (I'd have arrived at warwick at 00:15, scheduled arrival 23:30).


Had I not taken up the offer of a taxi I would have walked - that would have gotten me back about 00:30, a delay of 75mins.

So there's about four different metrics that can be used (the fourth being - arrival time at Leamington (~57mins). Which is "correct"?

The correct measurement is the delay to your total journey. I.e arrival at Warwick Station
--- old post above --- --- new post below ---

The correct measurement is the delay to your total journey. I.e arrival at Warwick Station

Sorry didnt read page 2

 

[londonboi]

If the taxi dropped you off at your front door and not the station i would say you have been giving a nice little bonus. If the taxi dropped you off at the station. How long would it take you to walk from the station to your home. Or even if it was bad weather how much would it have cost you in the taxi to pay the driver to go from the Station to your house. Then add that to what you would get as delay repay and see if the maths add up. I think you will find you were actually giving more than what you would get and should have got

 

[TEW]

I already told you which is correct (as did GadgetMan), however you and the taxi driver came to an agreement to drop you off by your door.

Is dropping the passenger of at their home necessarily an unofficial agreement? I've had a taxi provided to my home address before and that was the destination authorised by the TOC on the taxi receipt.

 

[bb21]

I think the obligation ends at the station officially, since that is where the contract finishes, but as with all things there is an element of discretion that can be exercised.

 

[PermitToTravel]

I wonder if the delay-causing TOC can refuse to pay for the taxi in this circumstance, even if this results in a shorter/cheaper journey?

 

[Deerfold]

I think the obligation ends at the station officially, since that is where the contract finishes, but as with all things there is an element of discretion that can be exercised.

The obligation is to get the passenger to the destination on their ticket. However when I used to regularly catch the 2005 or 2035 Kings Cross to Leeds services if they were late enough to miss the last connections taxis were usually authorised to people's homes (within a reasonable distance of the station). As taxis were usually shared we went on some interesting routes.

Tbh when I bothered claiming I usually got the full price of the ticket back as a Taxi to Keighley takes about 30 minutes longer than the train and it usually took 20 minutes+ to sort out taxis (as they usually needed 20 or more).

 

[bb21]

I wonder if the delay-causing TOC can refuse to pay for the taxi in this circumstance, even if this results in a shorter/cheaper journey?

I believe they can officially speaking, but if it is closer to the actual destination the passenger is going, a quick private word with the driver to be dropped off en route is usually sufficient.

 

[Tetchytyke]

It depends on who authorises the taxi and what the taxi driver is like.

Like Deerfold, when I used to live in Shipley taxis were ordered when the last London train (that connected) was late. Some taxi drivers were happy to drop me off near my home in Wrose (just above Shipley, and marginally closer to Leeds), some said they weren't allowed to, and some tried to drive to Shipley station then drive to Wrose and charge me the extra fare.

The TOC have to get you to your destination station, but how you get home from there is your problem.

 

[bb21]

and some tried to drive to Shipley station then drive to Wrose and charge me the extra fare.

That does seem rather mean to me.

Luckily I have never encountered any taxi driver who refuses to drop me off somewhere closer.

 

[yorkie]

I once had a taxi driver who indicated he wouldn't let me "finish short" as he had to get me to the station, and I didn't push it because my bike was at the station and if I had finished "short" I would only have had to collect it the next day anyway.

On another occasion a taxi driver was happy to let me "finish short", but then given his journey was King's Cross - Sherburn - York - Ashton, that wasn't surprising...! (bill was £700+ in a black cab!)

 

[34D]

That happened once to my wife, and the taxi-driver brought her straight to our door. His kind actions also saved me having to drive to the station to collect her.

And although she got back a good hour and a half later than she was planning, we had no desire to claim. We were just grateful to the taxi-driver, and certainly did not wish to get him into trouble.

I think most people on here share the same level-headed opinion as you. Some however are very blinkered and focus only on their entitlements

 

[Clip]

I wonder if the delay-causing TOC can refuse to pay for the taxi in this circumstance, even if this results in a shorter/cheaper journey?

I doubt they would - its normally an arrangement made between the driver and passenger though there have been many times when we have had to do late night taxis and just told them to take them home - its far easier and makes up for the service being delayed.

I remember during engineering works I used to be able to get the replacement bus to drop me closer to my house than the station was, alas last time I used them on SE the driver said he wasnt allowed to do it anymore

 

[Tetchytyke]

I think most people on here share the same level-headed opinion as you. Some however are very blinkered and focus only on their entitlements

I always submit a Delay Repay claim where I have been delayed. Given the cost of the fare in the first place, I don't think this is "only focusing on [my] entitlements". I travel a lot due to a long-distance relationship, I've probably spent two grand on train fares with EastCoast alone in the last year, I'll be getting a refund where the TOC haven't delivered the journey they promised.

The TOC have a duty to get me to my destination station, and if that's in a taxi that is solely because they screwed up elsewhere in the journey. I'd rather be on an on time train rather than standing around waiting for a cab, even if that cab does have a kind driver who'll drop me off nearer to my home.

It's possible to appreciate the taxi and claim compensation from Delay Repay for the delay. Heaven knows the TOC involved will be getting their compensation.

That said, I'm always truthful in a claim. If I'm delayed by 29/59/119 minutes I'll normally stick one in and see what happens, but I wouldn't be pretending the taxi took longer than it did. If the delayed train meant I missed a long wait for a connecting train, I'd appreciate the warmth.