hornchurchspur
Member
A couple of Saturdays ago I travelled from Kings Cross to Alfreton and back with a scheduled change at Grantham. I purchased a Super Off Peak Return ticket paying £55.20 after railcard discount.
My outward journey ran to time as far as Grantham but the connecting East Midlands Railways service was delayed and arrived in Alfreton 23 minutes late. My return Norwich bound EMR train left Alfreton on time but, because of signalling problems down the line, stopped short at Nottingham. Passengers for Grantham and beyond were advised to catch an alternative EMR train bound for Skegness. This train arrived in Grantham 6 minutes late, 22 minutes later than my original itinerary, and thus I missed my planned connection to Kings Cross. Instead I had to wait 40 minutes for the next London bound train (LNER) which arrived at KX 14 minutes late and 64 minutes later than my originally scheduled arrival time.
Accordingly I submitted two separate delay repay schemes to EMR as their online facility only allows claims for one journey at a time. I attached the same photograph of both halves of my paper return ticket with each claim. My claim for compensation for the outward journey was agreed almost immediately and I was refunded 12.5% of the cost of my return ticket (equivalent to 25% of a single ticket for a 15-30 minute delay). Yesterday I received a response rejecting my claim for the return journey stating that "We have not been able to approve your claim as the ticket details you have entered have already been used on another claim". The response goes on to explain how I can appeal this decision.
Before submitting my appeal I just wanted to check that it is legitimate to claim for delays on each leg of a return trip. I can see no reason why this should not be the case as the compensation approved so far for the outward leg is based on just half the cost of my return ticket and surely I am entitled to compensation for the cost of the other half as the return leg was also delayed - in this case 100% of it (i.e. 50% of the return ticket cost) as the delay was more than 60 minutes. It would be helpful if somebody more familiar with the Delay Repay scheme could confirm the correct position.
My outward journey ran to time as far as Grantham but the connecting East Midlands Railways service was delayed and arrived in Alfreton 23 minutes late. My return Norwich bound EMR train left Alfreton on time but, because of signalling problems down the line, stopped short at Nottingham. Passengers for Grantham and beyond were advised to catch an alternative EMR train bound for Skegness. This train arrived in Grantham 6 minutes late, 22 minutes later than my original itinerary, and thus I missed my planned connection to Kings Cross. Instead I had to wait 40 minutes for the next London bound train (LNER) which arrived at KX 14 minutes late and 64 minutes later than my originally scheduled arrival time.
Accordingly I submitted two separate delay repay schemes to EMR as their online facility only allows claims for one journey at a time. I attached the same photograph of both halves of my paper return ticket with each claim. My claim for compensation for the outward journey was agreed almost immediately and I was refunded 12.5% of the cost of my return ticket (equivalent to 25% of a single ticket for a 15-30 minute delay). Yesterday I received a response rejecting my claim for the return journey stating that "We have not been able to approve your claim as the ticket details you have entered have already been used on another claim". The response goes on to explain how I can appeal this decision.
Before submitting my appeal I just wanted to check that it is legitimate to claim for delays on each leg of a return trip. I can see no reason why this should not be the case as the compensation approved so far for the outward leg is based on just half the cost of my return ticket and surely I am entitled to compensation for the cost of the other half as the return leg was also delayed - in this case 100% of it (i.e. 50% of the return ticket cost) as the delay was more than 60 minutes. It would be helpful if somebody more familiar with the Delay Repay scheme could confirm the correct position.
