Delay repay refused

[leejayd]

On the 9th Aug I was trying to get 17:55 Manchester Oxford Road to Chester train but on arriving at the station the board said it was cancelled. No cancellation on real-time trains. Anyway, I left station to get some food and came back to get 18:55. I submitted a delay repay to TFW but they've declined it, even after appeal saying there is no evidence a train was cancelled on this day.

I know it was cancelled as I even spoke to a chap at the station who advised me to either go to picc or come back for 18:55.

I don't have photographic evidence (but I will next time). How am I meant to prove a train was cancelled ?

 

[ComUtoR]

https://www.recenttraintimes.co.uk/Home/Service?ServiceId=65587290 (link to train running information)

That will help.

 

[father_jack]

It wasn't "cancelled" and that's where the customer relations are getting their underpants in a twist. It was a fail to call for whatever reason. TOPS would show the FTS and off route report.

 

[leejayd]

Thanks. I've gone back to them. We'll see where this goes.