Delay repay question

[Gonks]

I intended to travel from Cambridge to Peterborough via CrossCountry using my GA season ticket

The 9pm train was cancelled with no other direct train scheduled afterwards with at least a 75 minute delay if I took an indirect route

Fortunately a colleague was going same way by car and gave me a lift

Can I still claim delay repay even though I didn’t use the train at all and wasn’t technically delayed ?

Thanks

 

[trainophile]

I believe the short answer to this is No. If you didn't travel by train you weren't delayed by train. It does seem unfair as you were forced to make other arrangements, but I don't think you can make a claim in this situation.

You might be able to claim for abandoned journey due to cancellation, but I'm not sure how you would do that with a season ticket.

 

[alistairlees]

I intended to travel from Cambridge to Peterborough via CrossCountry using my GA season ticket

The 9pm train was cancelled with no other direct train scheduled afterwards with at least a 75 minute delay if I took an indirect route

Fortunately a colleague was going same way by car and gave me a lift

Can I still claim delay repay even though I didn’t use the train at all and wasn’t technically delayed ?

Thanks

Assuming that you had a ticket already, then you can refund it in full without any admin fee from the retailer where you purchased it. I’m assuming you didn’t use the ticket at all.

 

[skyhigh]

Assuming that you had a ticket already, then you can refund it in full without any admin fee from the retailer where you purchased it. I’m assuming you didn’t use the ticket at all.

The OP says they had a season ticket.

 

[alistairlees]

Ah I somehow missed that bit