Delay repay query

[Skipness]

Please can anybody explain why?
Just before the lockdown I undertook a long journey with split tickets involving three different TOCs.
TOC ‘A’ for the first part of my journey, no delay
TOC ‘B’ for the second part, 15 mins delay but would still have made my connection
TOC ‘C’ for third part, but train cancelled resulting in 60 mins delay.
Therefore submitted delay repay form to TOC ‘C’ as they had caused the delay. They rejected my claim saying TOC’A’ was responsible, and sent my claim to ‘A’. They replied saying we will accept your claim, and yesterday got a cheque from them.... even though their train had been punctual.

 

[SuspectUsual]

There doesn’t appear to be any rational explanation based on what you’ve said. Other factors could be over burdened skeleton staff working quickly but without care, TOC A trusting the judgement of TOC C without checking, etc etc

 

[HSP 2]

Out of interest who were the TOCs?

 

[island]

It doesn’t seem like the right TOC has paid out, but then they’re all “nationalised“ at the minute so as long as you ave received the amount you’re entitled to it’s coming from the same pot.

 

[Wallsendmag]

It doesn’t seem like the right TOC has paid out, but then they’re all “nationalised“ at the minute.

No they really aren’t

 

[MikeWh]

No they really aren’t

I think Island meant that all the revenue risk is with the government and the TOCs are all just being paid to run the agreed reduced services, thus it doesn't matter which TOC pays out.

 

[island]

I think Island meant that all the revenue risk is with the government and the TOCs are all just being paid to run the agreed reduced services, thus it doesn't matter which TOC pays out.

yes, quite, hence the quotation marks around “nationalised”.