Delay repay query

[scottishchris]

Quick question- would I be expected to change off of a direct train in order to mitigate any delays and would my delay repay request be voided if I didn't?

For example, there are delays between Ayr and Glasgow Central just now, affecting the Edinburgh direct train. I could probably make some time up by changing to a Queen Street train in Glasgow and make up a bit of time. In fact, I think this is suggested by some journey planners as the quicker option alongside the direct option.

So, would I disqualify myself by sticking to my original itinerary and staying on the direct train?

 

[AlterEgo]

You're generally expected to take the quickest route, mitigating both your own and the TOC's losses. You cannot "intentionally delay" yourself.

 

[najaB]

You're generally expected to take the quickest route, mitigating both your own and the TOC's losses. You cannot "intentionally delay" yourself.

I agree with you if a passenger was changing off their original itinerary to choose a late train, but I can't see any TOC denying a claim where the passenger travelled on their booked trains.

Edit: I'm making the assumption that the passenger was given an itinerary when they booked their ticket. If none was provided then the passenger should choose the quickest or most 'reasonable' routeing.

 

[John @ home]

Quick question- would I be expected to change off of a direct train in order to mitigate any delays and would my delay repay request be voided if I didn't?

No. If you are travelling on a through train from Ayr to Edinburgh which has encountered a delay, you are not expected to alight at Glasgow Central, catch a bus, taxi or walk half a mile to Glasgow Queen St, and then catch another train to Edinburgh (which may or may not save a few minutes).

But if the extent of the anticipated delay is so great that the Ayr - Edinburgh train is terminated at Glasgow Central, you would do well to heed the advice of railway staff regarding the most appropriate way in the circumstances to complete your journey to Edinburgh.

In any case, your delay for Delay Repay purposes is measured by the difference between the time you actually arrive in Edinburgh and the time your Ayr - Edinburgh train was scheduled to arrive in the public timetable.

 

[AlterEgo]

I agree with you if a passenger was changing off their original itinerary to choose a late train, but I can't see any TOC denying a claim where the passenger travelled on their booked trains.

Edit: I'm making the assumption that the passenger was given an itinerary when they booked their ticket. If none was provided then the passenger should choose the quickest or most 'reasonable' routeing.

Agreed, that's what I was trying to convey in my post.