Delay repay query - Rhyl to Chester

[Saperstein]

Hi,

I travelled from Rhyl to Chester today on this service:

http://www.realtimetrains.co.uk/train/P76322/2019/06/02/advanced

1H87 1430 Holyhead to Manchester Piccadilly
Transport for Wales service

The train was delayed at Holyhead due to a fault on the unit (class 175) And arrived at Rhyl at 1611 and I stepped onto the platform at Chester at 1649.

I am struggling to work out if I can claim delay repay from TFW and Howe much is due, i.e. is it worth it?

The ticket used was the return part of the ticket. The whole ticket cost £13.05 it was off-peak return with disabled rail card.

Also was the ticket technically valid as I had a reservation for an earlier service which I missed (not the railway fault).

Thanks.

 

[yorkie]

Yes you can claim.

As your ticket cost £13.05, each leg is worth (roughly) £6.50; I am unsure what rounding should occur.

For a delay of 15 minutes, you are looking at a quarter of the cost of the relevant leg, so something between £1.60 - £1.65 depending on any rounding that may occur.

If you want to claim, here is the form: https://delayrepay.tfwrail.wales/index.cfm?action=myclaims.add

The Off Peak Return (SVR) is valid on any train within the validity period, so your ticket was valid on that train.

(* That said, RTVs can be useful as an insurance polin certain situations, so maybe I would... but more for the value of having an RTV as an insurance policy in case of accusations when machines are broken, rather than the actual value of the ticket)

 

[Saperstein]

Thanks @yorkie. I’ll probably do it anyway for the vouchers they all add up.

 

[tony_mac]

For reference, TFW will tell you how much you can claim here:-
https://tfwrail.wales/delay-compensation

They can pay directly to bank account, but they seem to have made the actual delay repay form as time-consuming as possible to fill out.

(And, just because it irritates me, their javascript code specifically checks for a leading zero in the pence field and reports it as an error - who thinks that's a useful thing to do? )

 

[Saperstein]

For reference, TFW will tell you how much you can claim here:-
https://tfwrail.wales/delay-compensation

They can pay directly to bank account, but they seem to have made the actual delay repay form as time-consuming as possible to fill out.

(And, just because it irritates me, their javascript code specifically checks for a leading zero in the pence field and reports it as an error - who thinks that's a useful thing to do? )

Thanks,

I just got round to doing the form today, all done now and submitted but I couldn’t get the calculator on the link above to work, I kept getting the error “please set price” perhaps because of the JavaScript issue you mentioned.

 

[Saperstein]

Hi, duly received my rail voucher for £1.63 during the week, they all add up