Last Thursday night, my journey was from Luton (central) to London City Airport.
I held one (paper) ticket for the journey, namely an Advance Single ticket from "Luton" on the East Midlands (EM) service at 23:22 to "London Underground Zones 1-3". Journey planners showed this was valid for connecting on to the Northern Line from St Pancras to Bank and then the last DLR of the night from Bank to London City Airport.
The EM train arrived into St Pancras 26 minutes late, so my best option then was to take the Hammersmith and City Line to Plaistow and a bus from there. I arrived at my destination 36 minutes delayed.
Can I claim from EM for the 26-minute delay at St Pancras or the 36-minute delay at London City Airport?
I held one (paper) ticket for the journey, namely an Advance Single ticket from "Luton" on the East Midlands (EM) service at 23:22 to "London Underground Zones 1-3". Journey planners showed this was valid for connecting on to the Northern Line from St Pancras to Bank and then the last DLR of the night from Bank to London City Airport.
The EM train arrived into St Pancras 26 minutes late, so my best option then was to take the Hammersmith and City Line to Plaistow and a bus from there. I arrived at my destination 36 minutes delayed.
Can I claim from EM for the 26-minute delay at St Pancras or the 36-minute delay at London City Airport?