Delay repay on earlier train

[euphonia]

My 19:20 train from Waterloo to Exeter was cancelled this evening and I discovered it in time to catch the earlier 18:23 and was allowed to do so despite holding an advance single for the 19:20.
Now the 18:23 is itself delayed by 58 minutes. Can I claim delay repay or will the argument be that I arrived more or less on time?

 

[ThameslinkUser]

base the arrival compared with the scheduled arrival of your originally booked train

 

[euphonia]

Thank you for clearing that up

 

[Haywain]

As you travelled on the 1823 you are entitled to expect it to arrive on time and should be claiming for the delay. SWR may disagree and decline your claim but I do not accept that they are able to double the inconvenience to you.

 

[euphonia]

A quick update - I claimed; SWR approved it

 

[yorkie]

Thanks for the feedback. I don't think there is any consensus on this, and other TOCs have refused Delay Repay under similar circumstances, so you were lucky.

 

[Haywain]

A quick update - I claimed; SWR approved it

Good to hear.