Hi there,
Wondering if someone can shed some light on my query. I submitted a claim a week ago regarding a cancelled train that caused me a 30-59 minute delay. I submitted a claim with Avanti and I thought I’d check up on it as they are usually a lot quicker dealing with claim. They say that it’s been rejected because the ticket number has been submitted to GWR as well for delay repay but they are looking into it. I wonder why would this happen? GWR don’t operate at any point on my route.
Your information would be appreciated thanks
Wondering if someone can shed some light on my query. I submitted a claim a week ago regarding a cancelled train that caused me a 30-59 minute delay. I submitted a claim with Avanti and I thought I’d check up on it as they are usually a lot quicker dealing with claim. They say that it’s been rejected because the ticket number has been submitted to GWR as well for delay repay but they are looking into it. I wonder why would this happen? GWR don’t operate at any point on my route.
Your information would be appreciated thanks