Delay Repay on a Rover

[_toommm_]

I'm travelling this evening on a North East 4-in-8 Rover with a 16-25 Railcard (£84.50), from York to Berwick-upon-Tweed. The 18:57 got into Berwick 40 late. On claiming, LNER are saying I could be paid £4.xx (I can't remember the exact amount). Is such a punitive amount correct?

 

[AlterEgo]

Usually a four day rover would be treated as four returns, so a daily return ticket value in your case of £21.13, so £4 isn't right but it's close.

 

[CyrusWuff]

Compensation on Rovers and Rangers is calculated in two steps.

Step 1: Look at the Anytime Day Return (or equivalent) for the journey.

In this case, there are only Anytime and Off-Peak Singles, so you'd use 2x the Anytime Single fare of £43.15 (after discount) as the basis, for a notional Anytime Day Return of £86.30

For a 40 minute delay, the base compensation is 25% of the Anytime Day Return, which is £21.575 in this case.

Step 2: Calculate the notional value of a Single journey on the Rover.

This is calculated in the same way as for a season ticket, so in this case the ticket is nominally valid for 8 Single journeys. This gives a nominal value of £10.56 (rounded to the nearest 1p.)

For a 40 minute delay, you take 50% of that value, giving £5.28 (rounded to the nearest 1p) as the compensation due.

 

[Haywain]

Compensation on Rovers and Rangers is calculated in two steps.

Step 1: Look at the Anytime Day Return (or equivalent) for the journey.

In this case, there are only Anytime and Off-Peak Singles, so you'd use 2x the Anytime Single fare of £43.15 (after discount) as the basis, for a notional Anytime Day Return of £86.30

For a 40 minute delay, the base compensation is 25% of the Anytime Day Return, which is £21.575 in this case.

Step 2: Calculate the notional value of a Single journey on the Rover.

This is calculated in the same way as for a season ticket, so in this case the ticket is nominally valid for 8 Single journeys. This gives a nominal value of £10.56 (rounded to the nearest 1p.)

For a 40 minute delay, you take 50% of that value, giving £5.28 (rounded to the nearest 1p) as the compensation due.

What is the point of step 1, which you then ignore completely?

 

[CyrusWuff]

What is the point of step 1, which you then ignore completely?

In this example, there's no point. If the OP had one of the more expensive Rovers, like an All-Line one, then it would come into play.

 

[Starmill]

What is the point of step 1, which you then ignore completely?

It's hard to parse isn't it? The text on NRE has said the above for a short while and when I first read it was left utterly nonplussed.

I think what they mean, as @CyrusWuff goes on to suggest, is you calculate two values, then whichever is the lower is the one you're entitled to.

I don't fully get it though. The wording seems a bit odd:

With compensation, there is not a lot of difference between holding a ticket such as an Off-Peak Day Return and a geographically defined ticket like a Ranger or Rover. If your ticket is valid for a journey and you are delayed on that journey beyond the compensation trigger for the train company you are travelling with, you are entitled to claim compensation.

As Rover and Ranger tickets are valid for multiple journeys, the way compensation is calculated for them is slightly different.

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