• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Delay Repay isit possible to include a seatfrog upgrade in the claim?

Status
Not open for further replies.

OhNoAPacer

Member
Joined
11 Mar 2013
Messages
723
Location
Egremont Cumbria / Northampton
The title pretty much says it all but thus is the full situation.

I won a seatfrog auctionon Avanti for £37.

My journey was delayed by just over 15 minutes. Obviously I can claim delay repay on my original ticket, but what are the rules on seatfrog upgrades?

If the upgrade can be included then how would I go about including it in any claim.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

HBP

Member
Joined
5 Jan 2020
Messages
107
Location
Harrogate
Have a look on the Seatfrog FAQ’s


‘My train was delayed’
Seatfrog upgrades are refundable when your service has been impacted by delays. You can claim a refund by applying to your rail operator through their Delay-Repay scheme, you'll need to include a copy of your Seatfrog upgrade
receipt as well as your original ticket’
 

Mcr Warrior

Veteran Member
Joined
8 Jan 2009
Messages
17,296
Concur with @HBP, it should be possible.

See below Avanti specific link...


Extract...

If your trip is delayed by 15 minutes or more you will need to submit a delay repay form on the Avanti West Coast website and ensure that you include a picture of your Seatfrog upgrade confirmation email.
 
Status
Not open for further replies.

Top