Delay Repay Help

[trainfanatic]

Yesterday, my wife and I, both travelling on advance singles, encountered a few delays which caused us to reach our destination Sleaford [SLR] at approx 17h20 instead of 15h55.

We had travelled from DEE (Dundee) leaving there at 09h06 and planning to change at Edinburgh [[stn]EDB[/stn]], York [[stn]YRK[/stn]] and Grantham [GRA].

We missed the 14h01 East Coast service at [stn]YRK[/stn] due to the late arrival of the EC service at [stn]YRK[/stn] (11h30 ex EDB). East Coast staff at [stn]YRK[/stn] told us to catch the 14h29 service to Newark Northgate [NNG] then a connecting EMT service NNG to SLR via LCN arriving SLR at approx 16h20 (2K45). We managed to get the EMT sevice at NNG and got as far as Metheringham [MGM] where a passenger fell ill and the train sat at MGM for an hour while the emergency services were called and we eventually arrived at Sleaford about 17h20.

Can someone more knowledgeable than me advise us if we have a claim and if so, is it against EC or EMT. Our tickets were purchased from Red Spotted Hanky.

Thanks

 

[maniacmartin]

You would normally claim against the TOC that caused the first delay you encountered, which in this case is East Coast.

 

[LexyBoy]

If you were delayed at your final destination then you can claim Delay Repay. You should file the claim to the TOC which incurred the first delay to your journey, which is East Coast in this case. You will be entitled to compensation equal to the value of your tickets.

Customers delayed on East Coast services between 60 and 119 minutes will receive compensation of at least 100% of the cost of a single ticket or at least 100% of the cost of either portion of a return ticket (by 'portion' we mean either the outward or the return part of a return ticket).

File online or by printing out a form here.

 

[trainfanatic]

Thanks....we had already picked up a form at York. Which train ID do we put in the box?

 

[LexyBoy]

There's no such field in the form I'm looking at - just origin, destination and time. If there's no guidance I would enter the time and route of the first train (e.g. 0906 Dundee-York)

 

[trainfanatic]

Hi LexyBoy

i've completed and submitted our claim on line. Departing station we have put as Edinburgh with arrival station being Sleaford.

If EC have any problems they will contact us for sure.

 

[island]

Seems like you will get a 100% refund in rail travel vouchers.

Just a note to say it's customary to include full station names at the first instance, rather than three-letter codes, and when you do use codes, it is requested that you use the right ones such as YRK for York. Also I don't think Selly Oak (SLY) is on the line of route.

 

[trainfanatic]

sorry!