ryan125hst
Established Member
Last Sunday (15th June 2014), my cousin returned home from her parents' house in Chapel-en-le-Frith to Weymouth. She had an Off Peak Return ticket (she said it cost her £93 but I cant see that fare on BR Fares, so Ill have to double check that one) and had used The Trainline app to plan her journey.
Her itinerary was:
However, her train from Birmingham departed 14 minutes late and arrived into Bristol Temple Meads at 17:41, 8 minutes late. This caused her to miss her connection to Weymouth by seconds. As a result of this, she then had to catch:
As it happened, her last train was also running late and her actual arrival time into Weymouth was 22:44- two and three quarter hours later than planned.
I believe she kept to all the minimum connection times- she used The Trainline app to plan the journey as I have mentioned, and Ive doubled checked the minimum connection time at Bristol Temple Meads and it is 10 minutes, which is the time that was left between trains there, so I believe she is covered, just.
With all this in mind, she should be due compensation of a full refund of her ticket price. The only problem is that her original plan was four different trains, yet there is only space for three journey legs on CrossCountrys Delay Repay form.
Can you please check that she is definitely entitled to compensation and, if so, tell me how she would submit this claim?
Thank you
Ryan
Her itinerary was:
- 13:36 Chapel to Stockport with Northern Rail, arriving into Stockport at 14:10
- 14:36 Stockport to Birmingham with CrossCountry, arriving into Birmingham at 15:58
- 16:12 Birmingham New Street to Bristol Temple Meads with CrossCountry, arriving into Bristol at 17:33
- 17:43 Bristol Temple Meads to Weymouth with First Great Western, arriving into Weymouth at 20:01
However, her train from Birmingham departed 14 minutes late and arrived into Bristol Temple Meads at 17:41, 8 minutes late. This caused her to miss her connection to Weymouth by seconds. As a result of this, she then had to catch:
- 18:50 Bristol Temple Meads to Southampton Central with First Great Western, arriving into Southampton at 20:29
- 21:03 Southampton to Weymouth with South West Trains, arriving into Weymouth at 22:36.
As it happened, her last train was also running late and her actual arrival time into Weymouth was 22:44- two and three quarter hours later than planned.
I believe she kept to all the minimum connection times- she used The Trainline app to plan the journey as I have mentioned, and Ive doubled checked the minimum connection time at Bristol Temple Meads and it is 10 minutes, which is the time that was left between trains there, so I believe she is covered, just.
With all this in mind, she should be due compensation of a full refund of her ticket price. The only problem is that her original plan was four different trains, yet there is only space for three journey legs on CrossCountrys Delay Repay form.
Can you please check that she is definitely entitled to compensation and, if so, tell me how she would submit this claim?
Thank you
Ryan
I'll let her know. 
