Delay repay (GTR) refused again and again

[bakerstreet]

Any thoughts re this.

My local station has a 4 trains per hour service, usually clock-face off peak, every 15 minutes..

Since the new timetables after the previous debacle there are little bits of padding at some stations.

At least once or twice a week, often more, a train I aim to catch is cancelled either entirely or it misses out my station to make up time.

I put in delay repays for 15 minute delays when my train is cancelled.

They get refused because 'the delay was only 14 minutes as the train arrived at your destination 1 minute early'

Most trains arrive early by a minute. Such is the padding. So my argument is the previous (cancelled) train probably would also have arrived one minute early - so I was still delayed by 15 minutes,

To me this is unfair - because it means the operator is able to regularly run three train an hour not four and not have to pay out ANY delay repay.

Is it wrong for me to feel aggrieved by this?

 

[Surreytraveller]

Nothing wrong in feeling aggrieved. Unfortunately, they are correct!

 

[island]

Unfortunately, that is just how it works. Your delay is calculated based on the timed arrival of the train you were intending to get versus the actual arrival of the one you did. Sometimes it works in your favour and other times it does not, but there has to be a cutoff of some sort for claims and inevitably you win some and you lose some.

 

[yorkie]

It is unfair but yes it is correct.

At least with delay repay 15 you do get compensated if the train is 29 minutes late