Delay repay for two passengers: are separate claims needed?

[404250]

If I bought 2 tickets for same train for myself and partner, can I process her delay repay for her in my name? Thanks

 

[Deafdoggie]

It depends. Most operators that is fine. Claim both tickets in one transaction.
XC on the other hand make it as difficult as possible! I was on a delayed journey with the kids and they rejected the claim for four tickets saying they’d need to speak to all four of us to make sure. I emailed back to say youngest child was 5, I was Deaf, middle child was Deaf, so good luck phoning us.
They backed down in the end and paid out the £5.20 total to me!

 

[404250]

Thanks. I've done my ticket already so can't claim together but I'll try doing hers now. It looks like I'm claiming twice but they should work it out by the different ticket number.

 

[northwichcat]

It depends. Most operators that is fine. Claim both tickets in one transaction.
XC on the other hand make it as difficult as possible! I was on a delayed journey with the kids and they rejected the claim for four tickets saying they’d need to speak to all four of us to make sure. I emailed back to say youngest child was 5, I was Deaf, middle child was Deaf, so good luck phoning us.
They backed down in the end and paid out the £5.20 total to me!

£5.20? I thought you were going to say £50.20 given XC's awkwardness.

 

[Deafdoggie]

I know! It was ridiculous!!

 

[zoothorn]

Having tried to that with Greater Anglia and GN, and having one claim accepted and the other rejected as a duplicate, it caused more problems than doing two separate claims and that was with tickets bought using a Two Together Railcard! I always submit separate claims now

 

[embers25]

GWR state you must do one for each traveller.

 

[robbeech]

When I have 2 tickets with a two together card I always email my claim rather than use the form.

 

[gordonthemoron]

LNWR (I think) say it must be one claim per passenger but they paid up when I did them both together without any quibble. VTWC don't mind either way

 

[causton]

LNWR

Don't think Network Rail would be interested. It is LNR you hopefully contacted