delay repay following a journey by taxi

[gembercannelle]

I missed my connection due to accumulated delays during the journey and the train company arranged a taxi for me. The taxi arrived about an hour after it was requested and I eventually got to my final destination shortly after midnight with 90 minutes delay. Am I eligible to Delay Repay in this case? If yes, am I correct in thinking I should be claiming 90 minutes delay?

 

[Watershed]

Yes, Delay Repay is due based on your actual arrival time at your final destination, vs the scheduled arrival time. If that was a 90 minute delay then you should submit your claim in the 60-119 min category (if the form asks).

 

[SickyNicky]

In my experience, the staff at some stations will deny that Delay Repay is payable in these circumstances, but it definitely is, so ignore them. There was one incident at Newport where I had to recommend to my fellow travellers that they go ahead and claim anyway despite the almost authoritarian manner in which the staff member had told us we couldn't and mustn't. (We had missed the 01:50 to Hereford because the train from London was late). The claim was allowed, of course.

 

[Belperpete]

Yes, Delay Repay is due based on your actual arrival time at your final destination, vs the scheduled arrival time. If that was a 90 minute delay then you should submit your claim in the 60-119 min category (if the form asks).

Agreed, but I wouldn't be surprised if the claim was initially rejected for no valid itinerary, and had to be appealled.