Delay repay due to poor Service

[pethadine82]

On Sunday there was a poor service both on FCC and East Coast.
Several trains were cancelled due to last minute engineering works.
My question is is delay repay abandoned under these conditions. My journey took 70 minutes longer than normal and I feel that I should be compensated for such.
Oh and that didnt stop revenue protection on FCC dishing out penalty fares.

Thoughts welcome.

 

[bb21]

My question is is delay repay abandoned under these conditions. My journey took 70 minutes longer than normal and I feel that I should be compensated for such.

No, it is not abandoned. Were you advised of the delay when you bought your ticket?

Oh and that didnt stop revenue protection on FCC dishing out penalty fares.

So there are big delays and everyone should be allowed to travel for free?

 

[pethadine82]

no I was not advised. According to the national rail website my intended train was still ready, but having got to Kings cross, the train was not there and was advised to go to finsbury Park.
The train ran really slowly to Stevenage where I was planning to catch the East Coast train, however the constant stop start made it loose vital minutes and I lost my connection!

The RPI did not answer my question about delay repay and advised me to contact customer services! not helpful.

 

[Greenback]

The RPI did not answer my question about delay repay and advised me to contact customer services! not helpful.

Would you have preferred the RPI to guess and maybe given you completely the wrong information?

Sometimes it is more helpful to tell the truth than to make things up.

 

[sheff1]

Sometimes it is more helpful to tell the truth than to make things up.

I would go further and say it is always more helpful to tell the truth than make things up. How many times have we seen threads on here caused solely by people making things up ?

If the RPI did not know how Delay Repay would work (and there is no reason why he shouild) referring the OP to someone who would know was exactly the right thing to do.

 

[Greenback]

I would go further and say it is always more helpful to tell the truth than make things up. How many times have we seen threads on here caused solely by people making things up ?

I agree! I should just have left the soemtimes out!

 

[pethadine82]

Then surely this boils down to inadequate training.
The are ambassadors for FCC and as such I would expect them to know things about delay repay as it relates to ticketing.

Its not a difficult question.