Delay Repay claim rejected

[mrlegohead]

Hi all, my delay repay claim has been denied by WMR as "We have checked your journey and on this occasion, we could not find a delay of 15 minutes or more."

Intended itinerary (14/04):
Selly Oak 13:03 - Birmingham New Street 13:13 (WMR)
Birmingham New Street 13:34 - Crewe 14:30 (LNWR)
Crewe 14:46 - Stockport 15:26 (Northern stopper)

The 13:03 from Selly was 22 minutes late and I got the next train which was the on-time 13:23.
Actual itinerary:
Selly Oak 13:23 - New Street 13:33 (WMR)
New Street 14:04 - Crewe 15:00 (LNWR)
Crewe 15:46 - Stockport 16:26 (Northern stopper)

I held two advance singles:
Selly Oak - Crewe -- Specified trains & WMT connections
Crewe - Stockport -- Specified Northern trains only

I submitted my claim for 60+ minutes and it has been denied, I assume because there was the 15:10 Avanti service from Crewe arriving at Stockport 15:35, which is <15 minutes of delay.
Because my ticket was Northern only, I waited for the next Northern service from Crewe. I didn't speak to any staff while I was there.
It should also be noted that I wasn't under any particular time pressure and was happy to wait. If I had been, I probably would have spoken to staff and tried to get on the Avanti.

Regardless of whether I could/should have gotten on the Avanti, I didn't, and was therefore 60+ minutes late.
Seeing as I was actually delayed, surely it shouldn't matter whether or not I should have been.

I would like to appeal, do I have any chance of succeeding?

 

[Kite159]

Appeal it, the online system they use is useless at dealing with 'TOC only' restrictions.

 

[AlterEgo]

You can't use Avanti in those circumstances and your claim should be approved. You should appeal, your reasoning is sound. As @Kite159 mentions their DR tool literally cannot understand TOC restrictions and is unfit for purpose.

 

[Kite159]

I wouldn't be surprised if it gets rejected again once you appeal as the automated system is truly hopeless.

 

[mrlegohead]

Thanks both, I will appeal

I wouldn't be surprised if it gets rejected again once you appeal as the automated system is truly hopeless.

It does say "Your appeal will be reviewed by an agent.", so that should be a human.

If they do reject the appeal can I appeal again?