I submitted a delay repay claim to Cross Country a couple of weeks ago and today received a letter with voucher, however the voucher amount isn't quite as much as I was expecting (although admittedly the difference is minor) so I wondered if someone could confirm if my calculations are correct?
My journey was from Birmingham New Street to Leeds, and I held an off peak return with railcard Birmingham New Street to Derby priced at £10.30 and another return Derby to Leeds priced £20.55. I sent a scan of both these tickets with my claim.
The train was delayed before Derby and I jotted down the times as
Depart Birmingham 16:03
Due Derby 16:41, arrived 17:31
Due Leeds 18:06 arrived 18:51
I make it that it qualifies for a 25% refund on both tickets which is £7.71.
Cross country have sent a letter apologising for a 49 minute delay on my journey between Birmingham New Street and Leeds, and have sent a voucher for £5.14. It looks to me like they have only refunded for the Derby to Birmingham ticket. Given the train was delayed before Derby, am I right in thinking I should have recieved 25% of the entire amount?
(Incidentally if the train had only been delayed post Derby I assume that due to my split ticketing I would only have been entitled to a refund on the second ticket)
Many Thanks!
My journey was from Birmingham New Street to Leeds, and I held an off peak return with railcard Birmingham New Street to Derby priced at £10.30 and another return Derby to Leeds priced £20.55. I sent a scan of both these tickets with my claim.
The train was delayed before Derby and I jotted down the times as
Depart Birmingham 16:03
Due Derby 16:41, arrived 17:31
Due Leeds 18:06 arrived 18:51
I make it that it qualifies for a 25% refund on both tickets which is £7.71.
Cross country have sent a letter apologising for a 49 minute delay on my journey between Birmingham New Street and Leeds, and have sent a voucher for £5.14. It looks to me like they have only refunded for the Derby to Birmingham ticket. Given the train was delayed before Derby, am I right in thinking I should have recieved 25% of the entire amount?
(Incidentally if the train had only been delayed post Derby I assume that due to my split ticketing I would only have been entitled to a refund on the second ticket)
Many Thanks!
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