Delay repay and alighting early

[gembercannelle]

I have off-peak return Shalford - Coventry (via Reading, split at Oxford), but often abandon journey at Guildford and then continue by bicycle several hours later. The question is whether I am eligible for Delay Repay in this case? There are more trains from Reading to Guildford and when Crosscountry (Oxford - Reading) is delayed I miss the (intended) connection to Guildford, but I am able to make connection to Shalford (via Guildford).

 

[Watershed]

Most walk-up tickets (i.e. ones that aren't Advance Singles) allow you to break your journey, or to start "late" or finish "short".

You can claim Delay Repay based on a journey you've broken as above. There is no requirement for your intended journey to exactly match your ticket, despite the inaccurate responses some train companies give when rejecting Delay Repay claims on that basis.

 

[Snow1964]

Delay repay is based on arrival at final destination (not delays at connecting points). If a connection is missed due to late running then it is valid.

In practice there are some minor stations where the service is infrequent and if you had to wait couple of hours, but could walk or cycle it instead from nearby station, then you are minimising your delay.

But in many cases can break journey on return so it is not in your interest to wait ages for a connection if have quicker alternative mode to you destination.

 

[skyhigh]

Delay repay is based on final destination only.

This is incorrect.

 

[MikeWh]

Delay repay is based on arrival at final destination

This is incorrect.

No it isn't. If you are delayed by 35 minutes into a connecting station but still make the booked train for the final leg because you had a 45 minute wait, then no delay repay is payable.

 

[blimmo]

But if you are delayed by 35 minutes into a connecting station and thereby miss the intended train for your final leg and choose to cycle/taxi/lift instead of waiting for the next train what is your entitlement? Your intended journey finishes short but you only formed that intention during your journey, your original intended journey included the final leg. I think the most reasonable course of action is to submit the itinerary that finishes short as your intended one and the delay to that location as the delay but it seems possible to argue that you are required to enter your delay to your original final destination (even if you didn't end up going there).

 

[MikeWh]

and thereby miss the intended train for your final leg and choose to cycle/taxi/lift instead of waiting for the next train

If your claim is made online by selecting your itinerary from a list then I'd probably just make a claim and see what happened. If there's a free format box to add explanations then you could say what you actually did and make clear that you are only claiming for the delay at the point you bailed.

 

[Haywain]

No it isn't. If you are delayed by 35 minutes into a connecting station but still make the booked train for the final leg because you had a 45 minute wait, then no delay repay is payable.

It isn't necessarily correct, as it is permitted to break a journey on most flexible tickets. If you are delayed up to that break point you have a valid claim

 

[MikeWh]

It isn't necessarily correct, as it is permitted to break a journey on most flexible tickets. If you are delayed up to that break point you have a valid claim

Point taken.

 

[xotGD]

It isn't necessarily correct, as it is permitted to break a journey on most flexible tickets. If you are delayed up to that break point you have a valid claim

The break point then becomes the final destination for that first journey.

The fact that you can then use the same ticket for a later, separate journey has no bearing on whether or not you are entitled to claim Delay Repay for the actual journey made.