Delay repay amount

[hi2u_uk]

I had purchased a paper day travel card costing £18.60 and was awarded a payment of £4.70 for a 30-59 minute delay between blackfriars and ravensbourne. What is the basis of this award as i dont understand how it relates to the £18.60 ticket i used

 

[dcs34]

If you have a day ticket
If you're delayed by:

• 30-59 minutes you're entitled to at least 50% of the single fare paid, or if you bought a return ticket at least 50% of the fare paid for the affected portion

https://www.thameslinkrailway.com/help-and-support/journey-problems/delay-repay

 

[freddie1729]

A travelcard is effectively a return ticket. So you were refunded 50% for one leg (50%) of the journey.

They must’ve rounded up the £4.65 compensation.

 

[MikeWh]

I had purchased a paper day travel card costing £18.60 and was awarded a payment of £4.70 for a 30-59 minute delay between blackfriars and ravensbourne. What is the basis of this award as i dont understand how it relates to the £18.60 ticket i used

As that's a zone 1-6 anytime travelcard, I have to ask why on earth weren't you using Oyster/contactless? If you went all the way to zone 6 you'd have capped at £12.80, but if Ravensbourne (4) was the furthest out you went it would have been a maximum of £10.10. You can still claim delay repay with Oyster/contactless.