Delay Repay - All Line Rover

[Amaranthe]

I'm just wondering what formula TOCs are meant to use when calculating delay repay for a 14 Day 1st Class ALR?

I have a few claims on the go from my recent one...

LNER

Aberdeen - Brighton (+61)
Lincoln - Ramsgate (+118)

Both those accepted at £72.50 each - so 5% of the Total ALR Price?

TFW

Cardiff Central - Glasgow Central (+120)

This one was accepted and paid out at £103.57

Avanti

Euston - Glasgow Central (+38)

Just been offered £25.90 for that one.

I have a couple more still in progress.

 

[Watershed]

Rovers are usually treated similarly to season tickets for delay compensation purposes - you take the number of days the Rover is valid, and divide the total cost by that to reach the daily cost.

The compensation is then based on the daily cost being equivalent to a 'return' - i.e. under the standard Delay Repay rules, you would get 12.5% of that back for a 15-29 min delay, 25% for 30-59 mins, 50% for 60-119 mins and 100% for 120+ mins.

If you have an undiscounted 14 day 1st class ALR, those amounts would be £12.95, £25.89, £51.79 and £103.57 respectively.

It looks like TfW and Avanti's calcluations are in line with that (Avanti have rounded slightly in your favour) whilst LNER have been more generous by only counting the weekdays and thus treating it as having 10 days of validity. That is in line with what happens for monthly and longer season tickets, where only the working days are counted for the purposes of determining the daily cost.

 

[MatthewE707]

What if you were using a an All Line Rover, not for a journey as such, but if you were travelling around different stations constantly all day (for example, if you were visiting every station in an area) - if a train was delayed, how would you determine what your 'journey' is - just the train you're travelling on from where you got on it to where you're getting off?

 

[Watershed]

What if you were using a an All Line Rover, not for a journey as such, but if you were travelling around different stations constantly all day (for example, if you were visiting every station in an area) - if a train was delayed, how would you determine what your 'journey' is - just the train you're travelling on from where you got on it to where you're getting off?

There is nothing in the NRCoT or elsewhere which specifically defines what the term 'journey' means. So it is essentially up to you how you define it, in the context of a flexible ticket like a rover.

I would suggest that the origin and destination should be two different stations though - otherwise you start making things rather complex.

 

[Amaranthe]

Rovers are usually treated similarly to season tickets for delay compensation purposes - you take the number of days the Rover is valid, and divide the total cost by that to reach the daily cost.

The compensation is then based on the daily cost being equivalent to a 'return' - i.e. under the standard Delay Repay rules, you would get 12.5% of that back for a 15-29 min delay, 25% for 30-59 mins, 50% for 60-119 mins and 100% for 120+ mins.

If you have an undiscounted 14 day 1st class ALR, those amounts would be £12.95, £25.89, £51.79 and £103.57 respectively.

It looks like TfW and Avanti's calcluations are in line with that (Avanti have rounded slightly in your favour) whilst LNER have been more generous by only counting the weekdays and thus treating it as having 10 days of validity. That is in line with what happens for monthly and longer season tickets, where only the working days are counted for the purposes of determining the daily cost.

A perfect explanation, Thank you!

 

[Amaranthe]

Rovers are usually treated similarly to season tickets for delay compensation purposes - you take the number of days the Rover is valid, and divide the total cost by that to reach the daily cost.

The compensation is then based on the daily cost being equivalent to a 'return' - i.e. under the standard Delay Repay rules, you would get 12.5% of that back for a 15-29 min delay, 25% for 30-59 mins, 50% for 60-119 mins and 100% for 120+ mins.

If you have an undiscounted 14 day 1st class ALR, those amounts would be £12.95, £25.89, £51.79 and £103.57 respectively.

It looks like TfW and Avanti's calcluations are in line with that (Avanti have rounded slightly in your favour) whilst LNER have been more generous by only counting the weekdays and thus treating it as having 10 days of validity. That is in line with what happens for monthly and longer season tickets, where only the working days are counted for the purposes of determining the daily cost.

Sorry to bring this up again but does something different apply for CrossCountry? They've just awarded me £12.95 for a 30-59 delay.

 

[Watershed]

Sorry to bring this up again but does something different apply for CrossCountry? They've just awarded me £12.95 for a 30-59 delay.

Not really, they have Delay Repay the same as most other operators, just with a 30 mins threshold for claiming. Sounds like they have miscalculated things - I would get back to them and send in an appeal.