Delay Repay advice.

[camvsthetrains]

Hi, I’m confused about who I should be contacting for delay repay?

I purchased through TrainSplit and have attached the ticket itinerary.

Advanced single 7:04 TPE Morpeth to York with a change onto the 7:30 LNER at Newcastle. We just hit a flock of sheep on the Newcastle to York leg at Durham and now travelling back northbound to Newcastle…

Train now terminating at newcastle and having to get onto another southbound service.

With my ticket, do I peruse TPE, LNER or TrainSplit?

Many thanks!

 

[AlterEgo]

LNER, it's their train which is delayed.

 

[800001]

Hi, I’m confused about who I should be contacting for delay repay?

I purchased through TrainSplit and have attached the ticket itinerary.

Advanced single 7:04 TPE Morpeth to York with a change onto the 7:30 LNER at Newcastle. We just hit a flock of sheep on the Newcastle to York leg at Durham and now travelling back northbound to Newcastle…

Train now terminating at newcastle and having to get onto another southbound service.

With my ticket, do I peruse TPE, LNER or TrainSplit?
View attachment 177258
Many thanks!

Always through the company which causes the initial delay to your journey.