delay repay advice please!

[hollharrington]

delay repay advice needed please!

I am trying to work out which operator will be liable for a delay i experienced, as i had to travel on 3 different lines to get to my destination.

The first leg was on Greater Anglia; the second on the Elizabeth Line; and the final leg on GWR. i suffered an initial 25 minute delay on Greater Anglia, which caused me to miss my connecting Elizabeth Line service which then consequently caused me to also miss the final train I was booked on with GWR to complete my journey.

As i missed my booked GWR service, i had to board the next available service, which was delayed by 17 minutes.

As a result of all of the above, i arrived at my final destination 1 hour & 8 minutes late.
Which operator do i contact for delay repay?

thanks in advance!

 

[SuspectUsual]

GA, as they caused the first material delay to your journey

 

[AlterEgo]

Greater Anglia.

 

[JBuchananGB]

This assumes that you had a valid itinerary allowing enough time between the interchange points. Across London the journey planner itineraries are often quite generous, and a 25 minute delay inbound might not break the connection timing. Recently I made a similar journey (GA->EL->Avanti), complying with journey planner itinerary and arrived at my outbound terminus 40 minutes before due to depart. A 25 minute delay on GA would not have broken the connection.

 

[AlterEgo]

This assumes that you had a valid itinerary allowing enough time between the interchange points. Across London the journey planner itineraries are often quite generous, and a 25 minute delay inbound might not break the connection timing. Recently I made a similar journey (GA->EL->Avanti), complying with journey planner itinerary and arrived at my outbound terminus 40 minutes before due to depart. A 25 minute delay on GA would not have broken the connection.

OP would have missed their connection to the Elizabeth Line which is a timetabled National Rail service. GA are responsible.

 

[hollharrington]

GA, as they caused the first material delay to your journey

so would they be liable for only the 25 minute initial delay or the full hour & 8 minutes?

 

[AlterEgo]

so would they be liable for only the 25 minute initial delay or the full hour & 8 minutes?

The full delay.

 

[hollharrington]

This assumes that you had a valid itinerary allowing enough time between the interchange points. Across London the journey planner itineraries are often quite generous, and a 25 minute delay inbound might not break the connection timing. Recently I made a similar journey (GA->EL->Avanti), complying with journey planner itinerary and arrived at my outbound terminus 40 minutes before due to depart. A 25 minute delay on GA would not have broken the connection.

thanks for your message.
here is the journey planner they gave me.

 

[styles]

Assuming all the minimum wait times etc were met and you held tickets for the journey already, then Greater Anglia. They are the first operator to cause your delay.

 

[hollharrington]

thank you everyone!!