Delay Repay Advice Needed

[les.]

A bit of advice please, as to whether we can claim "delay repay" for a journey we did on Saturday from Crawley to York.

We arrived at Crawley station in plenty of time to catch our booked train and at the time it was showing "on time". A few minutes later this changed to "delayed.". It stayed showing this for the next 20 minutes or so before a time came up. The train eventually arrived 30 minutes late. We were booked on the 2000 out of Kings Cross. so it was going to be touch and go as to whether we could catch this as we had to go into Victoria and then get the tube across London to KX.

When we arrived into East Croydon an announcement was made that our train was terminating here and all passengers needed to get off. We then went to try to find when the next train to Victoria was but as we were doing this a Thameslink "Brighton to Bedford" train pulled in. As this was stopping at St.Pancras we decided to jump on this train and if we were questioned we would explain the situation, and hope that would have been ok (I'm not sure whether we would have been ok as no one came to check our tickets).

We eventually got to Kings Cross but had missed our connection by 5 minutes.
We then decided to get the 2100 train, and again to explain what had happened when the train guard came round. Due to engineeering works between Doncaster and York the train took a lot longer than usual on this stretch of track and we finally arrived back into York just over an hour and a half later than we should have.

My question is, can I claim delay repay on this journey, due to the fact that we did not actually go on the route that the ticket was for, which was via Victoria and then the tube and also how late can we claim. Half an hour which was how late the first train was, or an hour and a half which was the total we were actually delayed by and I assume we claim from Southern Trains who were the TOC of our first train which was delayed.

Also as an aside we traveled the whole journey without a single ticket check. The ticket gates at Crawley, St.Pancras and King Cross were all open and we did not have our tickets checked on any of the 3 trains we went on, even the VTEC service from KX to York. (There are no ticket barriers at York station)

Thanks in advance.

 

[AlterEgo]

Yes. You can claim from Southern (I assume it was they who operated the first train which was delayed?).

 

[les.]

Yes. You can claim from Southern (I assume it was they who operated the first train which was delayed?).

Thanks.

Would I only be able to claim 50% for the time which the initital train was delayed, which was 32 minutes or could I claim for over an hour which was the total time we were delayed due to their service terminating early and not taking us to the destination we had paid for and caused us to miss our connection.

 

[AlterEgo]

Thanks.

Would I only be able to claim 50% for the time which the initital train was delayed, which was 32 minutes or could I claim for over an hour which was the total time we were delayed due to their service terminating early and not taking us to the destination we had paid for and caused us to miss our connection.

You claim for the difference between your timetabled arrival time at your final destination, and the actual arrival time. The whole journey is taken into account.

 

[Hadders]

Looking at Real Time Trains you were due to arrive at 2203 and actually arrived at 2324, an overall delay of 1h21.

Govia Thameslink Railway caused the delay to your journey so you should claim Delay Repay from them. If you had a single ticket you'll get a full refund, if it was a return then you'll get 50% of the fare back. When you make your claim make it very clear that the delay to the Southern branded train, and it's subsequent cancellation, caused you to miss your departure from Kings Cross.

 

[bb21]

Assuming the 2100 is the next journey opportunity, I see no reason why not.

I don't know what, but perhaps it's the way you worded it made me question it. It read a little strange to me but that may just be me.

 

[yorkie]

Yes, a valid claim from the train company who caused the delay (Govia Thameslink Railway). 100% of the cost of your single tickets (or 50% of the cost of a return, if you held return tickets)

I'd claim online, uploading a photo of the ticket(s). You can use any of the company's branded websites for this, as it goes to the same place.

It was a good idea to get on a direct St Pancras train at East Croydon; as the Victoria train was cancelled many people would have been wanting to crowd onto the next one. Despite the current slow route via Crystal Palace, it's probably just as quick as taking the tube from Victoria, and less stressful.

And you're lucky the 2100 went via Knottingley; a few weeks ago it had a had a very poor path via Leeds, taking about half an hour longer than what you experienced (about an hour longer than usual).

 

[les.]

Thanks for all the advice.
--- old post above --- --- new post below ---
That was definitely the longest journey I have ever made when there were no tickets checks whatsoever, with open barriers (or no barriers) at 4 stations and no ticket check throughout the journey on 3 trains.

 

[FQTV]

I experienced a very similar situation to the OP in September, and claimed from Southeastern for a SE/GR journey.

I expected a bit of a tussle and wasn't surprised when the first response, having filled in the online form, was a flat refusal.

I replied back and, clearly, the person who received the email understood everything correctly, and a cheque for the full amount due followed very swiftly.

The journey was covered, as a further data point, by separate tickets into and out of London.

Sometimes, at least, the system appears to work properly, so the OP should have hope at least!

 

[les.]

I experienced a very similar situation to the OP in September, and claimed from Southeastern for a SE/GR journey.

I expected a bit of a tussle and wasn't surprised when the first response, having filled in the online form, was a flat refusal.

I replied back and, clearly, the person who received the email understood everything correctly, and a cheque for the full amount due followed very swiftly.

The journey was covered, as a further data point, by separate tickets into and out of London.

Sometimes, at least, the system appears to work properly, so the OP should have hope at least!

It was one ticket each way. York to Crawley and visa versa which covered the underground part of the journey too.