Delay on a rover combined with an advance?

[crispy1978]

Imagine I'm on a rover/ranger and find my last train before connecting with an advance ticket home is late and I miss my connection, do I have any rights?

Ie 1915 Whitby arriving Middlesbrough 2041 (ranger)
Middlesbrough 2050 home to Scarborough (advance)

 

[mono1989]

Imagine I'm on a rover/ranger and find my last train before connecting with an advance ticket home is late and I miss my connection, do I have any rights?

Ie 1915 Whitby arriving Middlesbrough 2041 (ranger)
Middlesbrough 2050 home to Scarborough (advance)

Not sure on this one. Could be a bit tricky with technically part of that "advance" journey still being under the condition of the Ranger/Rover.

 

[PermitToTravel]

Yes, as you have left the minimum interchange time at Middlesborough (5 minutes), you are entitled to be conveyed on the next suitable train, and possibly entitled to delay compensation depending on the length of the overall delay to your journey.

 

[John @ home]

do I have any rights?

Yes. Your rights are set out in Q&A 22 of the Advance Fares FAQs.

 

[Solent&Wessex]

Although some TOCS, including TPE, often claim it only applies if you have a through ticket.

 

[crispy1978]

Great, cheers guys.

I've got 9 minutes at Middlesbrough before the last train. National Rail say the station is staffed until 23:30 so in case the train is delayed they do have a right to get me home, even if my train is late using a Ranger Ticket.

It will be TPE on the way home though........

 

[maniacmartin]

Although some TOCS, including TPE, often claim it only applies if you have a through ticket.

I presume you are referring to Delay Repay here. East Coast are another TOC who lately only want to consider the ticket where the delay occurred.

This is of course a separate and unrelated matter to being conveyed to your destination if a connection is missed when split ticketing,.

 

[bb21]

Great, cheers guys.

I've got 9 minutes at Middlesbrough before the last train. National Rail say the station is staffed until 23:30 so in case the train is delayed they do have a right to get me home, even if my train is late using a Ranger Ticket.

It will be TPE on the way home though........

In your case it will be Northern who will have to pay for onward travel.

 

[gord]

Happened to me on a Ffestinog Round Robin a couple of years ago. I lived in Stourbridge at the time. Train broke down at Pwllheli...to cut a long story short, I missed the connection to the last train to Birmingham. I didn't have an advance but I did have a return from Stourbridge to Birmingham which I used to connect to the start of the Round Robin. They bussed us out to Shrewsbury and I fully expected to be put on the next train to Birmingham where I could connect to the very last train to Stourbridge that night. However at Shrewsbury station, when they asked for everyone's final destinations, Arriva trains told me they would arrange for a taxi to take me straight from Shrewsbury to Stourbridge instead. Was very impressed and remembering emailing Arriva next day thanking their Shrewsbury staff.

Having the Round Robin tickets didn't make a difference at all. (Although a good tip might be doing the Round Robin in a clockwise direction in future so my last journey home is on a main line!)

Edit: Just want to point out that I don't know if this is the norm or if I was lucky.

 

[swt_passenger]

Great, cheers guys.

I've got 9 minutes at Middlesbrough before the last train. National Rail say the station is staffed until 23:30 so in case the train is delayed they do have a right to get me home, even if my train is late using a Ranger Ticket.

To be more accurate, you have the right, they have the responsibility...

 

[87007]

On a day around West Midlands, we arrived at Lichfield TV to catch a London Midland train to Crewe to pick up a connection on Virgin to Warrington BQ.

We had a return ticket from WBQ to Crewe and West Midlands Day Ranger from there.

The LM train at Lichfield was cancelled so we considered the next train which was a Virgin service that went directly to WBQ. We realised we could not do this as the train did not stop at Crewe and headed back into Birmingham to get another LM service to Crewe. The next service to Warrington was nearly 2 hours later so we found a pub to kill the time. We arrived home 2 hours later than planned and, due to the parsity of local buses home were delayed even further at our destination.

I have made a complaint to LM but no reply yet (this happened in June btw). They have now been sent another complaint.

I do not expect any form of compensation although an acknowledgement of the poor service due to the cancellation would go some way to restoring confidence in LM.

 

[crispy1978]

Useful to know its happened to people before.

Not majorly concerned re delay repay but more about making sure my head gets to my pillow!

 

[hairyhandedfool]

Imagine I'm on a rover/ranger and find my last train before connecting with an advance ticket home is late and I miss my connection, do I have any rights?

Ie 1915 Whitby arriving Middlesbrough 2041 (ranger)
Middlesbrough 2050 home to Scarborough (advance)

Last time I was on that 1915 from Whitby, the connecting TPE service had been held for it, though I can't recall how late it was.

 

[bb21]

I have made a complaint to LM but no reply yet (this happened in June btw). They have now been sent another complaint.

You should be entitled to Delay Repay on your delayed journey, which is determined by how late you arrived at Warrington, compared to what your planned arrival time would have been had everything run to time. (Not including the buses though, unfortunately.)

LM are behind on their case load by quite a large margin.

 

[Qwerty133]

You should be entitled to Delay Repay on your delayed journey, which is determined by how late you arrived at Warrington, compared to what your planned arrival time would have been had everything run to time. (Not including the buses though, unfortunately.)

LM are behind on their case load by quite a large margin.

think LM have about caught up with complaints http://www.londonmidland.com/contact/contact-us/ they were up to the end of July by the 18th

 

[philjo]

Whenever I have arrived at Middlesborough from Whitby the onward services to York (or NT to Darlington) have always left from the same platform. The Whitby train usually does a quick turnround and heads back to Whitby 2-3 minutes after arriving. I think there is a fair amount of recovery time in the timings for the arrival from Whitby anyway (the train I was on in May arrived in Middlesborough early even though we were a couple of minutes late at Nunthorpe)!

 

[crispy1978]

Whenever I have arrived at Middlesborough from Whitby the onward services to York (or NT to Darlington) have always left from the same platform. The Whitby train usually does a quick turnround and heads back to Whitby 2-3 minutes after arriving. I think there is a fair amount of recovery time in the timings for the arrival from Whitby anyway (the train I was on in May arrived in Middlesborough early even though we were a couple of minutes late at Nunthorpe)!

Cheers - this would, I believe, be the last train of the day from Whitby, and goes up to Newcastle - but hearing there is a good period of recovery is encouraging as well!