DB tickets not arrived

[221129]

Hi all,

I'm travelling out to Germany tomorrow and I bought tickets from Hamburg to Copenhagen on the 13th October online from DB. However I opted to have them posted to me and they still have no arrived.

Does anyone know the best way forward?

 

[Spamcan81]

A quick Google gives this number for their London office.
Phone number 0871 880 8066

 

[cactustwirly]

Hi all,

I'm travelling out to Germany tomorrow and I bought tickets from Hamburg to Copenhagen on the 13th October online from DB. However I opted to have them posted to me and they still have no arrived.

Does anyone know the best way forward?

Can you not print them off instead?

 

[221129]

Can you not print them off instead?

There is no E Ticket.

 

[cactustwirly]

There is no E Ticket.

Interesting, when I've bought tickets will DB and ÖBB it's always been a PDF with a barcode

 

[Spoorslag '70]

Interesting, when I've bought tickets will DB and ÖBB it's always been a PDF with a barcode

But not when you oder them by post (I would think TBH)

Phone them (on the number posted), explain your situation and I would hope they can find a soloution.

 

[221129]

But not when you oder them by post (I would think TBH)

Phone them (on the number posted), explain your situation and I would hope they can find a soloution.

Will give them a call in the morning. Nothing to lose by asking.

 

[AlbertBeale]

Will give them a call in the morning. Nothing to lose by asking.

Except a hefty phone bill - 0871 is a premium rate number, where the person you're phoning makes money out of it.

 

[farci]

Except a hefty phone bill - 0871 is a premium rate number, where the person you're phoning makes money out of it.

Try calling 020 8339 4750 - according to 'No to 0870' it should be the real number for DB avoiding 0871 charges

 

[D6700]

Interesting, when I've bought tickets will DB and ÖBB it's always been a PDF with a barcode

Most tickets I've purchased from DB have been PDF's, but a couple of times, this has not been possible. Most recently, it was for a journey from Tirano to Nuremberg via Chur and Stuttgart, whilst it also happened with a Budapest to Bremen ticket a few years ago. Presumably, this occurs when the originating railway isn't able to scan the bar codes.

 

[LNW-GW Joint]

I had that experience when trying to book a Hamburg-Warsaw-Krakow trip this year with DB (ie posted ticket only rather than an e-ticket PDF option).
But if I reduced the search to Hamburg-Warsaw or booked within PKP's 30-day horizon, the PDF option came up.
So it looks more like a reservation horizon issue with the "foreign" system more than a bar-code problem.

 

[30907]

I had that experience when trying to book a Hamburg-Warsaw-Krakow trip this year with DB (ie posted ticket only rather than an e-ticket PDF option).
But if I reduced the search to Hamburg-Warsaw or booked within PKP's 30-day horizon, the PDF option came up.
So it looks more like a reservation horizon issue with the "foreign" system more than a bar-code problem.

The OP is travelling Hamburg-Copenhagen, reservations are optional in winter.
DB is giving me the option of an e-ticket which can be displayed as a PDF or in their Navigator App (both versions will work, I've used them!) OR ticket by post.

However, the OP chose the postal option. I hope they have resolved this by now!

 

[221129]

The resolve was to buy a new ticket unfortunately.

 

[radamfi]

The resolve was to buy a new ticket unfortunately.

Is that what DB told you to do when you phoned them up?